46 points
Video
SE Request is a system focused on Service Request Management.
Service Request Management – SE Request
Webinar
Tools and techniques to finding solutions, how to avoid common misuse of the process and how to use it for success in your organization.
Understanding Root Cause Analysis
White Paper
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
Video
SoftExpert Excellence Suite is the most comprehensive solution to collaboratively solve critical business excellence challenges into ...
SoftExpert Excellence Suite – SE Suite
White Paper
A better integration between the main IT frameworks and industry BPM best practices.
ITIL®, COBIT® and CMMI®: Ongoing confusion of process and function
Catalogue
ITIL
Ebook
Lisez cet eBook pour savoir quelles sont ces ressources et comment elles peuvent aider à améliorer les performances EHS de l’organisation.
7 ressources indispensables dans un système de gestion de l’environnement
Ebook
Lisez cet eBook pour découvrir quels sont les éléments nécessaires au succès de vos initiatives ITSM.
7 éléments cruciaux pour la gestion des services informatiques
White Paper
The key clauses of ISO 14001:2015 and the business benefits of environmental management.
ISO 14001:2015 – Environmental management systems
Catalogue
ISO 14000
White Paper
The necessity for the business to be able to articulate what its requirements are for IT.
The role of service request management
White Paper
How some actions play a critical role in effective IT Service Management.