- White Paper
Process Improvement: 5 Ways to Make Your Operations More Transparent
Read this article and find out what the most important actions are for building transparent processes in your company.
- White Paper
Process Validation: How Many Sample Sizes do I Need?
The several factors that must be considered when determining the appropriate sample size for process validation.
- White Paper
Merging Methodologies to Make a Business Process Reengineering a Success
Read this article and find out more about how combining methodologies can make organizational change initiatives successful.
- White Paper
ITSM Incident and Problem Management Methods
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
- White Paper
ISO 20000 - IT Service Management System
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
- White Paper
ISO 26000 – Social Responsibility
An overview of ISO 26000, its main clauses, links between ISO 26000 with other standards, benefits certification path and more.
- White Paper
ISO 27001 – Information Technology Security Management
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
- White Paper
ISO 31000 - Risk Management Principles and Guidelines
An overview of ISO 31000, its main clauses, links between ISO 31000 with other standards, benefits certification path and more.
- White Paper
ISO/IEC 17025 - Requirements for Testing and Calibration Laboratories
Understand ISO 17025 Requirements and Effectively and Safely Manage Testing and Calibration at your Laboratories.
- White Paper
ITIL®, COBIT® and CMMI®: Ongoing Confusion of Process and Function
A better integration between the main IT frameworks and industry BPM best practices.
- White Paper
ITSM and ITIL: An Art vs. a Science?
How some actions play a critical role in effective IT Service Management.
- White Paper
IT Services Management – A Description of Service Level Agreements
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
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