Software Solutions for Process Excellence
and Compliance

With SoftExpert, we found a BPM solution that helps us to optimize the execution of tasks, by automating routines, reducing physical documents and e-mails. We have significantly reduced the bureaucracy in the administrative processes. The results include time-saving, resource reduction and increased productivity.

SE Suite standardized documents, reducing the repetition of work and of the number of documents printed out. The information is stored in a single system that is easily controlled and which meets ISO certification requirements.

We have achieved improved dependability as well as standardization in our processes to assure measurement consistency and the required monitoring to verify conformity in our products. This adds enhanced safety and quality to our customers.

SE Suite is a very important tool for our business. Various management requirements are currently being automated by the software: Document control, corrective/preventive action, calibration, strategic management and performance indicators. Now, the tool is not only used by the Paraná plant, but by all the plants of the CSN group.

The SoftExpert solution for calibration management guarantees the correct and orderly management of instruments and calibrations, offers a mechanism for notifying users of pending items and the deadlines for completing required activities, ensures structured data management, allows for the definition of specific responsibilities per user and guarantees the secure and efficient completion of the MSA studies.

SE Suite has been important in the Product Development Process. Market-related aspects (such as brand strategy, market opportunity, definition of consumer and price positioning) and techniques (such as formulation, packaging, production capacity and availability of raw materials) are registered and assessed using SE Suite. Later, they are discussed in detail by the Critical Analysis Group (GAC).

Initially, the solution was implemented in the Operations, Drilling and Works divisions, but, with the benefits provided, we decided that the entire organization should adhere to the system.

DeKalb Metal Finishing was able to conquer the process approach, as required in ISO/TS 16949, through the use of SoftExpert's BPM Solution. Not only did this solution allow us to easily map our processes, but it was essential in allowing us to understand how our business was working, and where the inefficiencies were. This solution has allowed us to reduce costs for both our organization and for our customers, through the continual improvement derived from its use.

With SoftExpert Excellence Suite, we’re able to match increased regulatory expectations with our daily practice, while reducing the cost of compliance. I have great deal of faith in the reliability and quality of SoftExpert products.