Services and Consulting

International association responsible for publishing the BPM CBOK, the main reference guide for the business process management discipline.

Study of a process to identify bottlenecks, redundancies, and opportunities for improvement. Central stage of the BPM lifecycle, executed after mapping the current state.

Technique that classifies each process step into: adds value to the customer, adds value to the business, or is waste. Serves as the basis for optimization initiatives.

Hierarchical structure that organizes an organization's processes into levels (macroprocesses, processes, subprocesses), creating a view of how processes relate to each other.

Automated execution strategy for tasks in a closed cycle of modeling, execution, and measurement; it is the operational layer of what BPM defines.

Representation of the process in its current state, before any improvement intervention. Contrasts with the To-Be model, which describes the desired future state.

Continuous and strategic approach to define, execute, monitor, and optimize an organization's processes end-to-end, combining people, technology, and methods.

International graphical standard maintained by the OMG for representing processes with standardized symbols. The current version is BPMN 2.0.

Software that allows modeling, executing, automating, monitoring, and optimizing business processes. It is the technological layer that enables BPM practice in organizations.

Business Process Management Common Body of Knowledge. Guide published by the ABPMP that consolidates the essential body of knowledge for the professional practice of BPM.

Certification issued by the ABPMP that validates competencies in process management. It is the main certification in the BPM area recognized in the global market.

Phases that make up continuous process management: planning, analysis, modeling, implementation, monitoring, and refinement. Represents the iterative nature of the discipline.

Interactive visual panel with real-time process performance indicators. Allows managers to track instances, identify bottlenecks, and make data-driven decisions.

Stage of the BPM lifecycle where the future process is designed based on opportunities identified in the As-Is analysis, defining how it should work in an optimized way.

Formally responsible for the performance and continuous improvement of an end-to-end process. Strategic role in BPM, acting as the main accountable person for the process's success.

Relationship between delivered results and consumed resources. Efficient processes produce expected results with the least waste of time, effort, and cost.

An occurrence that affects the flow of a process. Can be start, intermediate, or end events, represented by circles in BPMN.

Logical sequence of activities, decisions, and events that make up a process. In BPMN, the Sequence Flow indicates the execution order of activities.

Set of sequential steps that define who does what, when, and in what order. It is the operational representation of a process modeled in BPM.

Element that represents decision, merging, or branching points in the flow. Controls how the process splits (parallel or exclusive) or converges. Represented by diamonds in BPMN.

Policies, roles, and control mechanisms that guide how processes are defined, managed, and improved. Ensures strategic alignment and consistency in execution.

Transfer of an activity or responsibility between participants in a process. Poorly managed handoffs are a frequent source of delays and loss of information.

Evolution of the BPMS that incorporates artificial intelligence, machine learning, and predictive analysis to make processes more adaptive and intelligent.

Map of a customer's interactions with the organization across an end-to-end process. In BPM, it guides the design of internal processes to align with the expected final user experience.

Subdivision of a Pool that represents a role, department, or system responsible for specific activities. Allows visual identification of who performs each stage of the process.

Visual documentation of the stages, actors, systems, and information flows of a process. It is the starting point of any analysis and improvement initiative in BPM.

Creation of a formal representation of a process using standardized notation, such as BPMN. Visually describes activities, events, decisions, and participants.

Standardized set of symbols to represent processes graphically. BPMN is the most adopted standard in the market, ensuring common understanding among analysts, developers, and managers.

Actions to improve the performance of an existing process, reducing costs, cycle time, and errors. Driven by monitoring data and process analysis.

BPMN element that represents an autonomous participant in a collaborative process (company, system, or organization). Delimits processes under the responsibility of a single entity and can contain Lanes.

Set of activities that transform inputs into outputs with value for an internal or external customer. It is the fundamental unit of management in BPM.

Complete view of a process that crosses different areas and systems, from start to the final result. BPM adopts this perspective to avoid fragmented management by silos.

Deep review of a process with the objective of creating a To-Be model significantly different from the As-Is. Implies rethinking the process from its fundamental premises.

Centralized database where process models are stored, versioned, and made available. Essential for the governance and traceability of organizational processes.