Six Sigma

Continuous and strategic approach to define, execute, monitor, and optimize an organization's processes end-to-end, combining people, technology, and methods.

Phases that make up continuous process management: planning, analysis, modeling, implementation, monitoring, and refinement. Represents the iterative nature of the discipline.

Mechanisms that ensure process execution as modeled, within expected parameters. Includes alerts, escalations, and monitoring dashboards.

Relationship between delivered results and consumed resources. Efficient processes produce expected results with the least waste of time, effort, and cost.

Point in the process where the flow is slowed down by insufficient capacity, queues, or dependencies. Eliminating bottlenecks is one of the main objectives of process analysis in BPM.

Central principle of BPM which assumes that processes must be constantly reviewed, measured, and enhanced. Directly related to PDCA and Lean Six Sigma.

Actions to improve the performance of an existing process, reducing costs, cycle time, and errors. Driven by monitoring data and process analysis.

Technique that uses system event logs to discover and monitor real processes. Allows identification of deviations between the modeled process and the one effectively executed.

Degree of adherence of process results to established requirements. Monitored by indicators and audited by execution trails, ensuring compliance and predictability.

Deep review of a process with the objective of creating a To-Be model significantly different from the As-Is. Implies rethinking the process from its fundamental premises.