Service Hours Package
Streamline Your Support with SoftExpert's Flexible Service Hours Pack.
SoftExpert offers a service hours pack that enables a quick, practical and controlled way of requesting and hiring SoftExpert services. The service hours pack enables the hiring of any service described in this services catalog*, through a simple, flexible contract model and which suits with your budget. The service hours pack can be acquired in modalities, providing savings and practicality.
Learn about the stages of this service
SoftExpert offers a service hours pack that enables a quick, practical and controlled way of requesting and hiring SoftExpert services.
The service hours pack enables the hiring of any service described in this services catalog*, through a simple, flexible contract model and which suits with your budget.
The service hours pack can be acquired in modalities, providing savings and practicality.
Modalities:
Customer Benefits
- Possibility of using all services in the services catalog*.
- Hourly rate according to modality.
- Pre-approved quote in advance.
- Fixed invoicing and easily absorbed monthly.
- Annual budget administration facilitated.
- Absence of internal bureaucracy for the approval of new demands.
- Cumulative use of hours during the term of the contract.
- Cumulative use of hours for bigger projects (e.g. Isosystem migration to SoftExpert Suite or the implementation of new products in new departments).
- Possibility of adding hours during term of contract.
Main Activities
- Expert consultancy in new SoftExpert products.
- Process Mapping, Automation and Measuring.
- Remote and in person training.
- Standard and customized Elearning.
- Application Customizations.
- Report Customizations.
- Development of SoftExpert Analytics Analysis Panels.
- Development of Database Scripts.
- Integrations with other applications (ERPs and others).
- Integration with Microsoft AD.
- Application Performance Optimization.
- Connector Installation.
- Pre-Audit Assistance.
- Project Management.
- Implementation Services (Discovery, parameterizations, training, go-live).
- Installation, recovery of installations, conversions and migrations.
- Pre-project for Data Migration.
- Data Migration.
- System Acceptance Test.
- Assistance for Support Team.
- Application Updating.
- Advanced Support (Application operating environment).
- Configuration for External Access.
- Remote System Administration (RSA).
- Remote support for End Users (RHD).
- Validation Kit.
- Validation Services.
- Protocol Execution Services.
Main Deliverables
- In addition to the deliverables provided in each one of the services, the customer will receive a monthly statement with their current balance of hours as well as a summary of the activities performed that month.
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