Chatbot
Make access to information and support easier with SoftExpert’s enterprise chatbot. Instantly access documentation, FAQs, conversation history, and usage guidelines, all in one centralized environment. In addition, the chatbot integrated with workflows allows you to start processes directly through the conversation, speeding up requests and making the experience more agile and intuitive.
Transform the way you access information and submit requests
Ease of use
Reduce operational complexity and accelerate chatbot adoption with intuitive setup, reducing the time to get started.
Fast no-code creation
Set up your chatbot in minutes using interactive drag-and-drop menus, eliminating technical complexity and streamlining the creation of conversation flows and guided messages.
Easy chatbot selection
Access a simple, centralized menu to switch between different configured chatbots with just a few clicks, ensuring service standardization and greater operational efficiency.
Unified channel with omnichannel chatbot
Bring together chatbots for support, help, FAQs, and workflow initiation in a single environment, acting as a service desk that centralizes communication and reduces the workload across teams.
Module Features
Simplified setup
Create, edit, and publish chatbots quickly, with import and export features that enable easy reuse of configurations.
Personalized experience
Set welcome messages, profile pictures, and chat positioning to improve the user experience.
No-code modeling
Build chatbot flows with intelligent redirection using drag-and-drop. No technical skills are required, making configuration accessible and agile.
Integration and multiple formats
Work with text, menus, and attachments integrated with workflows and external APIs, expanding their use cases.
System-wide visibility
Make the chatbot available across the SoftExpert Suite, enabling immediate access from any component.
Simulation and testing
Validate flows and interactions with pre-publication conversation simulation, reducing errors and fine-tuning the user experience.
Discover the Solutions Powered by SoftExpert Chatbot
Secure, compliant, and ready to integrate with your ecosystem
Built to connect with your existing stack while keeping governance, traceability, and control at the center.
An award-winning platform recognized by customers
Trusted by users and rated across leading software review platforms for value, usability, and support.
Global Thinking with Local Service
SoftExpert's global presence, with operations on every continent, drives its growth by delivering strong, personalized service tailored to each local market.
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