Financial Services

Automated execution strategy for tasks in a closed cycle of modeling, execution, and measurement; it is the operational layer of what BPM defines.

Statement that defines or constrains an aspect of the process, such as approval conditions or deadlines. Guides automated decisions within the execution flow.

Degree to which the actual execution of a process follows the modeled flow. Measured by Process Mining tools. Indicates deviations that require correction or redesign.

Interactive visual panel with real-time process performance indicators. Allows managers to track instances, identify bottlenecks, and make data-driven decisions.

Stage of the BPM lifecycle where the future process is designed based on opportunities identified in the As-Is analysis, defining how it should work in an optimized way.

OMG standard for business decision modeling. Compliments BPMN by visually representing decision rules (such as decision tables) that govern process behavior.

Formally responsible for the performance and continuous improvement of an end-to-end process. Strategic role in BPM, acting as the main accountable person for the process's success.

Strategies and technologies to capture, store, and distribute documents related to processes. Frequently integrated with BPMS solutions.

Ability of a process or BPMS platform to grow in volume without loss of performance. Scalable processes are standardized and replicable.

Deviation from the standard flow of a process. Exception handling ensures that atypical cases are managed in a controlled manner, without compromising the main process.

Digital interface for data collection and user interaction with a running process instance. Configured in the BPMS for each human activity of the process.

Element that represents decision, merging, or branching points in the flow. Controls how the process splits (parallel or exclusive) or converges. Represented by diamonds in BPMN.

Policies, roles, and control mechanisms that guide how processes are defined, managed, and improved. Ensures strategic alignment and consistency in execution.

System for capturing, organizing, and retrieving digital documents. Integrated with BPM so that documents are automatically attached and archived during execution.

Individual execution of a process. Each instance has its own history, data, and status—created every time a process is started.

Ability of the BPMS to connect to corporate systems via APIs or Web Services, allowing automated processes to consume and generate data across different platforms.

Evolution of the BPMS that incorporates artificial intelligence, machine learning, and predictive analysis to make processes more adaptive and intelligent.

Map of a customer's interactions with the organization across an end-to-end process. In BPM, it guides the design of internal processes to align with the expected final user experience.

Subdivision of a Pool that represents a role, department, or system responsible for specific activities. Allows visual identification of who performs each stage of the process.

Paradigm that allows building and modifying processes with little or no code. Modern BPMS platforms adopt this approach to accelerate implementation by business users.

Business Activity Monitoring. Real-time tracking of running process instances, with alerts issued when parameters go outside established limits.

Element that represents information (documents or records) produced or consumed by activities. Makes data dependencies explicit within the process flow.

Centralized coordination of services, systems, and participants to execute an end-to-end process. Assumes a central controller—usually the BPMS.

Actions to improve the performance of an existing process, reducing costs, cycle time, and errors. Driven by monitoring data and process analysis.

BPMN element that represents an autonomous participant in a collaborative process (company, system, or organization). Delimits processes under the responsibility of a single entity and can contain Lanes.

Technique that uses system event logs to discover and monitor real processes. Allows identification of deviations between the modeled process and the one effectively executed.

Set of activities that transform inputs into outputs with value for an internal or external customer. It is the fundamental unit of management in BPM.

Deep review of a process with the objective of creating a To-Be model significantly different from the As-Is. Implies rethinking the process from its fundamental premises.