Automotive

The process by which a competent institution or body attests to the technical competence of a company to provide a service or supply a product.

A procedure conducted to assess the conformity of activities with standards and regulations.

A continuous improvement process focused on Lean Manufacturing, aiming to reduce costs and enhance processes and services.

Repairs performed after failures occur.

A preventive methodology that identifies and evaluates potential failures in processes, products, or systems before they occur.

'First Expired, First Out' inventory management method, where products with the nearest expiration date are used first.

International standard for quality management systems.

The stages a product goes through, from conception to market discontinuation.

Total Quality Management (TQM) is a comprehensive management philosophy and approach focused on long-term organizational success through customer satisfaction. At its core, it is an integrative system that engages all employees in the continual improvement of processes, products, and services.

This approach is built on key principles, including a primary focus on meeting customer expectations, the active involvement of all employees, and a commitment to fact-based decision-making. TQM emphasizes a strategic, process-oriented approach where effective communication binds these elements together to foster a culture of quality.

Relationship between delivered results and consumed resources. Efficient processes produce expected results with the least waste of time, effort, and cost.

Integrated business management system. In BPM, it is integrated into the BPMS so that automated processes can read and write data in modules such as finance, inventory, and HR.

Point in the process where the flow is slowed down by insufficient capacity, queues, or dependencies. Eliminating bottlenecks is one of the main objectives of process analysis in BPM.

Visual documentation of the stages, actors, systems, and information flows of a process. It is the starting point of any analysis and improvement initiative in BPM.

Central principle of BPM which assumes that processes must be constantly reviewed, measured, and enhanced. Directly related to PDCA and Lean Six Sigma.

Degree of adherence of process results to established requirements. Monitored by indicators and audited by execution trails, ensuring compliance and predictability.