74 points
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
Webinar
An introduction to the main automotive core tools and how they can help in achieving the goal of IATF 16949.
Introduction to the automotive core tools
Webinar
In-depth analysis of analysis of the 7 principles of TQM in the automotive industry and the right tools and regulations can enhance quality management.
How to enhance quality management in the automotive industry
Ebook
Cet eBook propose des stratégies pour vous aider à rationaliser vos projets et à garantir leur succès.
Comment améliorer la gestion de projets dans votre entreprise
Webinar
In-depth analysis of Project Marketing, as well as tools, best practices and tips to use in order to implement the concept and make it work.
Project Marketing – What it is and why you should be doing it
Ebook
Choisir la bonne solution PLM peut être un processus intimidant et accablant, mais avec ces 8 ressources, le processus de sélection sera beaucoup plus facile.
8 Ressources que chaques Solution PLM Dévrait avoir
White Paper
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
White Paper
How to select and manage external providers (processes, products and services) taking into account performance and risk-based thinking.
Comment contrôler les processus, produits et services fournis à l’extérieur
Webinar
A webinar that shows a practical example of how to model and automate a business process, from start to finish, in less than 30 minutes.