7 éléments cruciaux pour la gestion des services informatiques
The role of service request management
Rick Leopoldi has been an IT Service Management Managing Business Consultant having more than 40 years of experience in IT. For the past 30 years he has developed and delivered process, methods, and technology infrastructure consulting solutions for major organizations worldwide and specializes in ITIL and ITSM best practices. He has held various senior level positions with companies such as CA, FoxIT, IBM, HP, CompuCom and Fujitsu consulting. Rick is a certified ITIL V2 Service Manager and V3 Expert.