IT Services Management – An Overview of the Development of a Service Catalog

A Service Catalog focuses specifically on documenting and articulating the IT services provided to the organization. Typically, it also contains the necessary service level requirements that are usually detailed in a Service Level Agreement (SLA).

A Service Catalog is part of the Service Level Management area of ITSM. The other co-dependent areas that could described as ITSM linkages with it are service planning, service level objectives and agreements amongst others.

In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management best practices and the relationship between a Service Catalog and Service Level Management.

Langage: Anglais

Auteur

Rick Leopoldi

Rick Leopoldi has been an IT Service Management Managing Business Consultant having more than 40 years of experience in IT. For the past 30 years he has developed and delivered process, methods, and technology infrastructure consulting solutions for major organizations worldwide and specializes in ITIL and ITSM best practices. He has held various senior level positions with companies such as CA, FoxIT, IBM, HP, CompuCom and Fujitsu consulting. Rick is a certified ITIL V2 Service Manager and V3 Expert.