33 points
Ebook
Lisez cet eBook qui vous explique étape par étape comment concevoir et déployer efficacement des services informatiques dans votre entreprise.
Comment mettre en œuvre une gestion des services informatiques qui appuie votre stratégie et vos objectifs commerciaux
White Paper
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
Webinar
Tools and techniques to finding solutions, how to avoid common misuse of the process and how to use it for success in your organization.
Understanding Root Cause Analysis
White Paper
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
Video
SoftExpert ITSM is a powerful ITIL based software for automating and improving IT service requests, incident and problem management, and IT human resources.
IT Service Management – ITSM
Video
SoftExpert Excellence Suite is the most comprehensive solution to collaboratively solve critical business excellence challenges into ...
SoftExpert Excellence Suite – SE Suite
Ebook
Le modèle d’excellence en gestion et son utilisation systématique des pratiques et des outils clés.
7 Outils capital pour Excellence en Affaires
White Paper
A better integration between the main IT frameworks and industry BPM best practices.
ITIL®, COBIT® and CMMI®: Ongoing confusion of process and function
Webinar
The most common mistakes made by organizations who are implementing ISO 27001.
Common pitfalls of ISO/IEC 27001 implementation/certification project
Ebook
Lisez cet eBook pour découvrir quels sont les éléments nécessaires au succès de vos initiatives ITSM.
7 éléments cruciaux pour la gestion des services informatiques
White Paper
The necessity for the business to be able to articulate what its requirements are for IT.
The role of service request management
Webinar
The difference between incidents and problems as well as the steps of proactively identifying and managing them.