How to avoid the 10 biggest mistakes in process modeling
Comment améliorer la gestion de processus d’affaires en 9 étapes
Samantha Bureau-Johnson is the Vice President of Business Process Excellence and the Project Management Office at BlueCross BlueShield of North Carolina.
She has dual master’s degrees (MBA/MHA) and more than 29 years of business experience, 25 of them in healthcare insurance, where she has led core operational teams, network management operations, large project implementations, leadership and change management initiatives, business process redesigns, and IT teams. She is also certified in Coaching, Change Leadership and Business Leadership Development, and is a Six Sigma Greenbelt.