Busting Organizational Silos with Business Process Management

The ability to make quick decisions is synonymous with having a competitive advantage. That is why the global market demands modern and efficient management models.

However, organizations are not keeping up with the need to adapt that customers and the market demand.

In this article, Samantha Bureau-Johnson proposes introducing a model that uses matrix management with BPM. She describes how these concepts help to tear down organizational silos, resulting in a better and more cost-efficient organization with improved business performance.

Langage: Anglais

Auteur

Samantha Bureau-Johnson

Samantha Bureau-Johnson is the SVP & Director, Customer Contact Center, at First Citizens Bank.
She has dual Master’s degrees (MBA/MHA) and more than 30 years of business experience, 25 of which were spent in healthcare insurance, where she has led core operational teams, network management operations, large project implementations, leadership and change management initiatives, business process redesigns, and IT teams. She is also certified in Coaching, Change Leadership and Business Leadership Development and is a Six Sigma Greenbelt.