20 points
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Read this article to find out about the latest changes to the Cobit framework to manage multiple IT systems in an ever-changing world.
What’s new in COBIT 2019?
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Read this article and find out about best governance practices to manage multiple systems in a corporate scenario.
4 perspectives to successfully implement corporate governance
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Read this article and learn about the 4 essential steps for evaluating your compliance assessment program.
Four steps to get the most out of your compliance program assessment
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Read this article to find out more about best governance practices with latest COBIT insights of the industry's framework.
A guide for tailoring a governance system for information and technology
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Read this article and find out more on how a Document Control System may help companies to ensure regulatory compliance.
Why my electronic “Document Control System” may only be a “Document Management System”
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In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
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In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
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In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
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Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
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The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
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An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
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The several factors that must be considered when determining the appropriate sample size for process validation.