23 points
White Paper
Lisez cet article et découvrez comment réussir dans les initiatives de transformation numérique.
Le rôle des professionnels du processus dans la réussite d’une transformation numérique
White Paper
Read this article and discover the four skills that every manager must have to conquer and retain talent.
4 Skills that every manager needs to have
White Paper
Read this article and learn about some tips that will help as a project manager, whether you are a beginner or experienced.
Roles and responsibilities that every project manager needs to know
White Paper
Read this article and learn how to prevent project failures and how to get projects to add true value to your organization.
5 reasons projects fail – and what to do about them
White Paper
An article to help better define project scope, providing examples of the difficulties and recommendations of managing project scope.
Effective Project Scope Management
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
White Paper
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
Video
SE Request is a system focused on Service Request Management.
Service Request Management – SE Request
White Paper
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.