60 points
Ebook
Le modèle d’excellence en gestion et son utilisation systématique des pratiques et des outils clés.
7 Outils capital pour Excellence en Affaires
White Paper
A better integration between the main IT frameworks and industry BPM best practices.
ITIL®, COBIT® and CMMI®: Ongoing confusion of process and function
White Paper
The key clauses of ISO 13485 and the business benefits of quality management in the medical devices industry.
ISO 13485 – Medical devices quality management systems
Webinar
The most common mistakes made by organizations who are implementing ISO 27001.
Common pitfalls of ISO/IEC 27001 implementation/certification project
Ebook
Lisez cet eBook pour découvrir quels sont les éléments nécessaires au succès de vos initiatives ITSM.
7 éléments cruciaux pour la gestion des services informatiques
Cas à succès
Belgo Bekaert optimizes document management with SoftExpert solution
Belgo Bekaert
White Paper
The necessity for the business to be able to articulate what its requirements are for IT.
The role of service request management
Webinar
The difference between incidents and problems as well as the steps of proactively identifying and managing them.
Incident vs. Problem: How to differentiate and manage it
Catalogue
ISO 20000
White Paper
How some actions play a critical role in effective IT Service Management.
ITSM and ITIL: An Art vs. a Science?
Cas à succès
Midea Carrier boosts productivity and efficiency with SoftExpert solutions
Midea Carrier
White Paper
How an effective Continuous Service Improvement Program (CSIP) will continue to provide and improve service quality to the business.