57 points
Ebook
Lisez cet eBook pour découvrir quels sont les éléments nécessaires au succès de vos initiatives ITSM.
7 éléments cruciaux pour la gestion des services informatiques
Cas à succès
Belgo Bekaert optimizes document management with SoftExpert solution
Belgo Bekaert
White Paper
The necessity for the business to be able to articulate what its requirements are for IT.
The role of service request management
Webinar
The difference between incidents and problems as well as the steps of proactively identifying and managing them.
Incident vs. Problem: How to differentiate and manage it
White Paper
How some actions play a critical role in effective IT Service Management.
ITSM and ITIL: An Art vs. a Science?
Cas à succès
Midea Carrier boosts productivity and efficiency with SoftExpert solutions
Midea Carrier
White Paper
How an effective Continuous Service Improvement Program (CSIP) will continue to provide and improve service quality to the business.
A business based assessment approach to ITIL® maturity
Catalogue
Equipements médicaux
Webinar
The similarities and differences between the COBIT, ITIL and ISO/IEC 27002 standards, highlighting their features and applications.
Challenges faced in ITIL, Cobit and ISO/IEC 27002 application
Catalogue
Biens de consommation
White Paper
The primary role of value added service provisioning that increasingly assumes a business oriented perspective.
Employing ITSM in value added service provisioning
Webinar
Making strategy visible in a strategy map makes it easier to communicate and drive alignment.