38 points
Video
SoftExpert Excellence Suite is the most comprehensive solution to collaboratively solve critical business excellence challenges into ...
SoftExpert Excellence Suite – SE Suite
White Paper
A better integration between the main IT frameworks and industry BPM best practices.
ITIL®, COBIT® and CMMI®: Ongoing confusion of process and function
Catalogue
ITIL
Ebook
Lisez cet eBook pour découvrir quels sont les éléments nécessaires au succès de vos initiatives ITSM.
7 éléments cruciaux pour la gestion des services informatiques
White Paper
The necessity for the business to be able to articulate what its requirements are for IT.
The role of service request management
White Paper
How some actions play a critical role in effective IT Service Management.
ITSM and ITIL: An Art vs. a Science?
White Paper
How an effective Continuous Service Improvement Program (CSIP) will continue to provide and improve service quality to the business.
A business based assessment approach to ITIL® maturity
Catalogue
Equipements médicaux
Webinar
The similarities and differences between the COBIT, ITIL and ISO/IEC 27002 standards, highlighting their features and applications.
Challenges faced in ITIL, Cobit and ISO/IEC 27002 application
White Paper
The primary role of value added service provisioning that increasingly assumes a business oriented perspective.
Employing ITSM in value added service provisioning
Catalogue
Pharmaceutique et biotechnologie
Catalogue