19 points
Ebook
Read this eBook and find out how the GDPR can impact your business. Find out how to adapt to ensure compliance with the standard.
GDPR: Is your company ready?
Ebook
Read this eBook to learn about ten processes that help public sector institutions to achieve excellence in their activities.
How to promote digital transformation in the public sector
Cas à succès
Companhia Riograndense de Saneamento (Corsan), responsible for the water supply and wastewater treatment in Rio Grande do Sul, boosted productivity in the Information Technology sector.
Corsan raises productivity by 25% by automating IT processes with SoftExpert
Ebook
Read this eBook to find out about the nine pillars to help companies in the chemicals sector overcome barriers to digital transformation and excellence.
How to achieve operational excellence for companies in the chemicals sector
Video
Software for the management of the Public Sector, promoting the efficiency of the production process and using the best practices of the market.
Secteur public
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Ebook
Certaines activités de base, ordonnées de manière logique, visent à promouvoir des directives simples mais efficaces pour un programme de gestion EHS.
Comment améliorer la gestion de la santé, de la sécurité et de l’environnement – SSMA
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
Ebook
Lisez cet eBook qui vous explique étape par étape comment concevoir et déployer efficacement des services informatiques dans votre entreprise.
Comment mettre en œuvre une gestion des services informatiques qui appuie votre stratégie et vos objectifs commerciaux
Video
SE Incident is a software that ensures that product and process issues are properly and efficiently handled.