Comment mettre en œuvre une gestion des services informatiques qui appuie votre stratégie et vos objectifs commerciaux
IT Services Management – An Overview of the Development of a Service Catalog
Eugene has over 25 years of hands-on experience. He has developed and improved corporate resilience for a number of organizations in various sectors. His accomplishments include cloud fortification, delivery of legislative & regulatory compliance requirements, implementation of ITIL, service, business continuity, information security, and quality & risk management systems.
He has represented the UK Institute of Directors on the technical committee of the British Standards Institute (BSI) and is also a member of the technical committee at the International Organization for Standardization that is responsible for development of ISO 22301.