ITIL and ISO 20000: Fundamentals and necessary compliance synergies

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The ITIL best practice framework contains recommendations for turning IT into a service-oriented department, by delivering services aligned with business demands.

However, ITIL does not have mechanisms to ensure that it is implemented consistently and in the best way possible for the entire portfolio of services.

In this webinar presented by PECB, author Eugene Taylor discusses the synergy of ISO 20000 requirements and mandatory ITIL components, as well as the benefits of adopting ISO 20000 as an IT service provision validation mechanism, enabling your company to improve compliance, increase quality of services and user satisfaction, and reduce the cost of IT operations.

Langage: Anglais

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Auteur

Eugene Taylor

Eugene has over 25 years of hands-on experience. He has developed and improved corporate resilience for a number of organizations in various sectors. His accomplishments include cloud fortification, delivery of legislative & regulatory compliance requirements, implementation of ITIL, service, business continuity, information security, and quality & risk management systems.

He has represented the UK Institute of Directors on the technical committee of the British Standards Institute (BSI) and is also a member of the technical committee at the International Organization for Standardization that is responsible for development of ISO 22301.

ITIL and ISO 20000: Fundamentals and necessary compliance synergies

The ITIL best practice framework contains recommendations for turning IT into a service-oriented department, by delivering services aligned with business demands.

However, ITIL does not have mechanisms to ensure that it is implemented consistently and in the best way possible for the entire portfolio of services.

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