16 points
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See in this article how to properly approach risk management to guide and plan your internal audits.
Is risk-based audit the best approach?
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Lisez cet article et découvrez comment réussir dans les initiatives de transformation numérique.
Le rôle des professionnels du processus dans la réussite d’une transformation numérique
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Read this article and learn how a dynamic approach can make your internal audit team faster and more agile.
The evolution of internal audit
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How to choose the right suppliers, service providers and sub-tier suppliers, and how to monitor them to ensure FDA compliance.
Managing your Medical Device suppliers – Tips for ensuring they are truly FDA compliant
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In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
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In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
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In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
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Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
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The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
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An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
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The several factors that must be considered when determining the appropriate sample size for process validation.
Process Validation: How many sample sizes do I need?
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A better integration between the main IT frameworks and industry BPM best practices.