6 points
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
White Paper
Read this article to learn where organizations are failing and what they need to do to achieve sustainable high performance in their processes.
Leading the transformation process to sustainable high performance
White Paper
Read this article to learn how organizations can improve business processes in a highly effective way and without any frustration.
A blended approach to Business Process Improvement deployment
White Paper
Learn how organizations can improve business processes, deliver greater stakeholder value and stand out among the competition.