Business Process Improvement (BPI) should be a constant practice. It is critical to the profitability, competitiveness and survival of any organization.
Many companies that tried to implement business processes improvement initiatives in the past ended up reaping more frustration than benefits. Having had such an adverse experience, they are unsure as to what the most efficient approach might be.
In this article, Gerry Bruno talks about the importance of improving processes and the reasons why many companies do not improve them. He discusses the benefits of the blended approach, a viable alternative to making BPI initiatives highly effective.