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This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
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The most common mistakes made by organizations who are implementing ISO 27001.
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The difference between incidents and problems as well as the steps of proactively identifying and managing them.
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The similarities and differences between the COBIT, ITIL and ISO/IEC 27002 standards, highlighting their features and applications.