Comment améliorer la gestion de qualité dans votre entreprise
Measuring the cost of quality for management
Kevin J. Duggan
Kevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject.
As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and of Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including FMC Technologies, Caterpillar, Pratt & Whitney and Singapore Airlines, among others. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences and has appeared on CNN and the Fox Business Network.