33 points
White Paper
How some actions play a critical role in effective IT Service Management.
ITSM and ITIL: An Art vs. a Science?
White Paper
How an effective Continuous Service Improvement Program (CSIP) will continue to provide and improve service quality to the business.
A business based assessment approach to ITIL® maturity
Webinar
The similarities and differences between the COBIT, ITIL and ISO/IEC 27002 standards, highlighting their features and applications.
Challenges faced in ITIL, Cobit and ISO/IEC 27002 application
White Paper
The primary role of value added service provisioning that increasingly assumes a business oriented perspective.
Employing ITSM in value added service provisioning
White Paper
Pertinent challenges faced by the ITSM industry dealing with this social paradigm shift.
Social ITSM: exploring challenges and benefits
Webinar
Making strategy visible in a strategy map makes it easier to communicate and drive alignment.
IT strategy maps: an effective tool for corporate alignment
Webinar
SoftExpert Excellence Suite demonstration, all its solutions and components.
SoftExpert Excellence Suite
Demo
Learn more about the main features and solution benefits.
SoftExpert ESM (Enterprise Service Management)
Catalogue
SoftExpert ESM is a powerful but easy-to-use, modular and cost-effective ITIL® based software suite for ....