181 points
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This article outlines a concept to build and maintain process portfolios to outplay its main challenges.
Process portfolio analysis based on maturity survey
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Le tableau de bord équilibré et le modèle d’excellence en affaires
Indicateurs clés de performance utiles pour la maintenance
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The primary role of value added service provisioning that increasingly assumes a business oriented perspective.
Employing ITSM in value added service provisioning
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The differences among product line strategies, business strategies and corporate strategies.
Strategizing, road mapping and executing the product line
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How this approach is both practical and robust, helping managers tackle the large value proposition.
Overcoming portfolio inertia and portfolio entropy
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Ways that a manager can improve her democratic leadership style.
Creating team leaders: The challenge of leading in a democratic manner
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Plan de communication de projet : Son importance et les raisons pour lesquelles les gestionnaires de projet doivent le prioriser
Sept erreurs à éviter lors de l’intégration de nouveaux processus de développement de produits
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A step by step approach to review and approve process changes.
Manage business process change with checklists
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Pertinent challenges faced by the ITSM industry dealing with this social paradigm shift.
Social ITSM: exploring challenges and benefits
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A clear definition and measure of engagement relevant to healthcare.
How employee engagement matters for hospital performance
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how to distinguish risks from non-risks, particularly from their causes and effects.
When is a risk not a risk?
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e 8 performance management requirements, and some fleshing-out of the behaviors that are in need of most practice.