Advice on how to make Change Management work in the real world, and not just in theory.
How to make Change Management work in the real world
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
Read this eBook that gives to you a step-by-step guide on how to efficiently design and deploy IT services in your company.
How to Implement IT Service Management that Supports Your Company’s Strategy and Objective
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
Tools and techniques to finding solutions, how to avoid common misuse of the process and how to use it for success in your organization.
Understanding Root Cause Analysis
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
SoftExpert ITSM is a powerful ITIL based software for automating and improving IT service requests, incident and problem management, and IT human resources.
IT Service Management – ITSM
SoftExpert Excellence Suite is the most comprehensive solution to collaboratively solve critical business excellence challenges into ...