34 Artikel
Webinar
The difference between incidents and problems as well as the steps of proactively identifying and managing them.
Incident vs. Problem: How to differentiate and manage it
White Paper
How some actions play a critical role in effective IT Service Management.
ITSM and ITIL: An Art vs. a Science?
White Paper
How an effective Continuous Service Improvement Program (CSIP) will continue to provide and improve service quality to the business.
A business based assessment approach to ITIL® maturity
Kataloge
Öffentliche Verwaltung
Webinar
The similarities and differences between the COBIT, ITIL and ISO/IEC 27002 standards, highlighting their features and applications.
Challenges faced in ITIL, Cobit and ISO/IEC 27002 application
White Paper
The primary role of value added service provisioning that increasingly assumes a business oriented perspective.
Employing ITSM in value added service provisioning
Webinar
Making strategy visible in a strategy map makes it easier to communicate and drive alignment.
IT strategy maps: an effective tool for corporate alignment
White Paper
Pertinent challenges faced by the ITSM industry dealing with this social paradigm shift.
Social ITSM: exploring challenges and benefits
White Paper
The Public Sector Scorecard as an integrated service improvement and performance management framework.
Improving public and third sector performance with the Public Sector Scorecard
Kataloge
SoftExpert ESM is a powerful but easy-to-use, modular and cost-effective ITIL® based software suite for ....