8 Artikel
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Ebook
This eBook was designed to help companies select the best BPM solution and to take process improvement to the next level.
10 advanced features every BPM solution should have
White Paper
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
Webinar
Watch this webinar to learn how an Integrated Management System can cut red tape and boost productivity at your business.
Enhancing regulatory compliance through the integrated approach
Webinar
A webinar that shows a practical example of how to model and automate a business process, from start to finish, in less than 30 minutes.
How to model and optimize a process in less than 30 minutes
White Paper
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
Kataloge
CBOK
Kataloge