25 Artikel
Ebook
Zehn strategische Prozesse, mit denen Automobilunternehmen Innovationen vorantreiben und die Business Excellence verbessern können.
Wie man Innovationen vorantreibt und Business Excellence in der Automobilindustrie verbessert
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
Video
SE Suite entspricht den spezifischen Bedürfnissen der Automobilindustrie in allen Aspekten.
Automobilindustrie
Webinar
An introduction to the main automotive core tools and how they can help in achieving the goal of IATF 16949.
Introduction to the automotive core tools
Webinar
In-depth analysis of analysis of the 7 principles of TQM in the automotive industry and the right tools and regulations can enhance quality management.
How to enhance quality management in the automotive industry
White Paper
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
White Paper
How to select and manage external providers (processes, products and services) taking into account performance and risk-based thinking.
How to control externally provided processes, products and services
Webinar
What lead to the change, new and updated concepts, key changes, key requirements as well as steps for a seamless transition from ISO/TS 16949 to IATF 16949.