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    SoftExpert EQM

    Enterprise Quality Management

    Modernize your QMS and increase customer satisfaction

    The Solution – SoftExpert EQM

    SoftExpert EQM is the most comprehensive enterprise quality management software (EQMS). It helps companies to achieve and maintain ISO 9001 certification through automated, highly interactive quality processes tailored to an organization’s specific products, operations and business practices.

    As a modular and scalable solution platform, SoftExpert Quality Management Software seamlessly integrates all key quality initiatives, including process mapping, documented information (SOP – standard operating procedures, work instructions and records), non-conformance reports (NCR/NCMR), corrective/preventive actions (CAPA), quality indicators (KPIs). The solution also manages supplier relations, customer complaints, quality audits, competence and training, quality risks and controls, quality inspection and statistical process control, increasing QMS agility and robustness.

    Enterprise Quality Management – EQM

    Read More
    Read More

    With SoftExpert EQMS, companies can comply with multiple regulations and standards, including ISO 9001:2015, FDA, ICH, and EU. The solution easily manages, tracks and reports all quality metrics in real-time, streamlining informed decisions. It allows companies to coordinate and drive business activities, meet customer and regulatory requirements and improve their effectiveness and efficiency on a continual basis.

    Through the Plan-Do-Check-Act (PDCA) cycle, SoftExpert EQM allows companies to design & build, deploy, control & measure, review and improve the QMS, ensuring continuous improvement to both the product and the QMS. The solution can proactively prevent deviations and promptly detect, identify, track, and resolve quality issues, significantly reducing compliance costs and the risk of non-compliance. It promotes collaboration and reliability to produce consistent results, preventing mistakes and ensuring customer satisfaction.

    • Process mapping

      Process mapping

    • Quality performance indicators

      Quality performance indicators

    • Document control

      Document control

    • Nonconformities and deviations

      Nonconformities and deviations

    • Quality tools

      Quality tools

    • Corrective and preventive actions (CAPA)

      Corrective and preventive actions (CAPA)

    • Audit management

      Audit management

    • Statistical process control

      Statistical process control

    • Suppliers qualification and inspection

      Suppliers qualification and inspection

    • Competence and training management

      Competence and training management

    • Customer satisfaction

      Customer satisfaction

    • Risk management

      Risk management

    Main Benefits

    Customer self-service – secure Web-based operations.

    Collaboration skill enhancement through real-time access to information.

    Process identification, mapping, implementation and monitoring are handled more effectively.

    The delays and inefficiency common to manual activities are eliminated.

    Efficiency and agility in planning and carrying out the activities required to maintain the QMS.

    Lower document printing costs.

    Simplify CAPA management and increase QMS productivity and efficiency.

    Accurate identification of regulatory requirements that affect management system performance.

    Efficient monitoring of opportunities for improvement, comments, nonconformities, etc.

    Optimization of financial resources invested in management programs.

    Better relationships with shareholders, customers, the community, suppliers and employees.

    Resources

    Features

    Central repository

    Single central repository of documented information, to streamline compliance with quality standards and regulations.

    Audit

    Efficient auditing processes, to identify inconsistencies in quality processes.

    NCR

    Intuitive electronic forms to automate non-conformance reporting (NCR), non-conforming material reporting (NCMR), customer complaints, and more.

    Cause analysis

    Fastest cause analysis through automated Ishikawa and other quality tools.

    Risk analysis

    Proactive identification and mitigation of quality risks through consistent risk analysis.

    KPIs

    Friendly monitoring of quality KPIs, through personalized portals.

    Know some success stories

    More Resources

    See also

    ISO 9000
    SoftExpert Action Plan
    SoftExpert Problem
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    SoftExpert
    • Products
      • By business needs
        • Overview
        • Business Process Management – BPM
        • Corporate Performance Management – CPM
        • Enterprise Asset Management – EAM
        • Enterprise Content Management – ECM
        • Enterprise Quality Management – EQM
        • Enterprise Risk Management – ERM
        • Environmental, Social and Corporate Governance Management – ESG
        • Governance, Risk and Compliance Management – GRC
        • Human Development Management – HDM
        • Innovation and Change Management – ICM
        • Enterprise Service Management – ESM
        • Product Lifecycle Management – PLM
        • Project and Portfolio Management – PPM
        • Supplier Lifecycle Management – SLM
      • By industry
        • Overview
        • Aerospace and Defense
        • Agribusiness
        • Architecture, Engineering & Construction
        • Automotive
        • Chemicals
        • Consumer Goods
        • Education
        • Energy & Utilities
        • Financial Services
        • Food & Beverage
        • Healthcare
        • High-tech
        • Medical Devices
        • Mining & Metals
        • Pharmaceuticals & Biotechnology
        • Public Sector & Associations
        • Retail
        • Transportation & Logistics
      • By regulation
        • Overview
        • AS9100
        • BPMN
        • BSC
        • CBOK
        • CMMI
        • COBIT
        • COSO
        • FDA 21 CFR Part 11
        • FDA 21 CFR Part 820
        • FSSC 22000
        • GDPR
        • IATF 16949
        • ISO 10015
        • ISO 13485
        • ISO 14000
        • ISO 15189
        • ISO 19011
        • ISO 20000
        • ISO 22000
        • ISO 22301
        • ISO 26000
        • ISO 27001
        • ISO 31000
        • ISO 37001
        • ISO 45001
        • ISO 50001
        • ISO 55000
        • ISO 9000
        • ISO/IEC 17025
        • ISO/TS 14253
        • ITIL
        • OHSAS 18000
        • PMBOK
        • Six Sigma
        • SOX
      • All products
        • Overview
        • Action Plan
        • Analytics
        • APQP-PPAP
        • Archive
        • Asset
        • Audit
        • Calibration
        • Capture
        • Competence
        • Customer
        • Document
        • FMEA
        • Form
        • Incident
        • Inspection
        • Kanban
        • Knowledge Base
        • Maintenance
        • Meeting
        • MSA
        • PDM
        • Performance
        • Portfolio
        • Problem
        • Process
        • Project
        • Protocol
        • Request
        • Requirement
        • Risk
        • SPC
        • Storeroom
        • Supply
        • Supplier
        • Survey
        • Time Control
        • Training
        • Workflow
      • SoftExpert Excellence Suite
      • SoftExpert Excellence Suite
    • Services
      • Overview
      • Training
      • Cloud Computing
      • Consulting and Implementation
      • Customization Services
      • Integration
      • Performance Optimization
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