In today’s intense and increasingly competitive market, companies in every industry are constantly challenged. They need to deal with global suppliers, short operating margins, and strict regulations, in addition to managing both risks and the increasing pressure to accelerate time to market (TTM). There is a disconnect between how companies usually think about quality and the way they architect IT systems to support quality. The Quality Management System (QMS) is frequently still supported by stand-alone applications or even by fully manual and paper-based systems. Many quality leaders are finding their quality management system is limited in supporting efforts to achieve or sustain market leadership.
To overcome these pressures and prove their commitment, organizations are deploying integrated Enterprise Quality Management Software (EQMS). This type of solution can be applied across an enterprise, allowing quality problems to be systematically handled and providing a top-level view of quality management processes. Through centralized EQMS, quality initiatives based on ISO 9001, Lean, Kaizen, DMAIC, cGMP, Six Sigma and 8D can be implemented to stave off quality issues associated with production processes and procedures. Enterprise Quality Management software assists organizations in overcoming these obstacles and achieving operational excellence, increasing productivity levels and resulting in a true competitive advantage.
The Solution – SoftExpert EQM
SoftExpert EQM is the most comprehensive enterprise quality management software (EQMS). It helps companies to achieve and maintain ISO 9001 certification through automated, highly interactive quality processes tailored to an organization’s specific products, operations and business practices.
As a modular and scalable solution platform, SoftExpert Quality Management Software seamlessly integrates all key quality initiatives, including process mapping, documented information (SOP – standard operating procedures, work instructions and records), non-conformance reports (NCR/NCMR), corrective/preventive actions (CAPA), quality indicators (KPIs). The solution also manages supplier relations, customer complaints, quality audits, competence and training, quality risks and controls, quality inspection and statistical process control, increasing QMS agility and robustness.
Enterprise Quality Management – EQM
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Process mapping
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Quality performance indicators
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Document control
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Nonconformities and deviations
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Quality tools
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Corrective and preventive actions (CAPA)
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Audit management
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Statistical process control
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Suppliers qualification and inspection
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Competence and training management
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Customer satisfaction
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Risk management
Main Benefits
Customer self-service – secure Web-based operations.
Collaboration skill enhancement through real-time access to information.
Process identification, mapping, implementation and monitoring are handled more effectively.
The delays and inefficiency common to manual activities are eliminated.
Efficiency and agility in planning and carrying out the activities required to maintain the QMS.
Lower document printing costs.
Simplify CAPA management and increase QMS productivity and efficiency.
Accurate identification of regulatory requirements that affect management system performance.
Efficient monitoring of opportunities for improvement, comments, nonconformities, etc.
Optimization of financial resources invested in management programs.
Better relationships with shareholders, customers, the community, suppliers and employees.
Resources
Features
Central repository
Single central repository of documented information, to streamline compliance with quality standards and regulations.
Audit
Efficient auditing processes, to identify inconsistencies in quality processes.
NCR
Intuitive electronic forms to automate non-conformance reporting (NCR), non-conforming material reporting (NCMR), customer complaints, and more.
Cause analysis
Fastest cause analysis through automated Ishikawa and other quality tools.
Risk analysis
Proactive identification and mitigation of quality risks through consistent risk analysis.
KPIs
Friendly monitoring of quality KPIs, through personalized portals.
Solution Overview
Solution Overview
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Return on Investment (ROI)
From 1850 to around 1975, the sustainable competitive advantage of industrial organizations was related exclusively to the benefit of economies of scale and scope, rapid allocation of technology, fixed assets and excellence in the management of financial assets and liabilities in an economy dominated by tangible assets. This economy was based solely on financial indicators for performance management, no longer applicable today because organizations have transferred their assets to tangible assets.
For Kaplan and Norton (1997), financial measures are designed to compare previous periods based on internal standards of performance. While such measures may present this information in a fairly consistent fashion, the financial outlook is no longer able to predict the future and also prevents the first signs of relationship problems, quality and new opportunities. This is because the speed with which information technology is evolving prompts major changes that demand a larger amount of information and new skills to manage organizational processes in order to guarantee competitive advantages in terms of making operational and strategic decisions on time.
Featured Resources
Ebook
13 Processes Every Enterprise Quality Management Software (EQMS) Should Automate
This eBook will show how to get the true value that an EQMS promises by automating 13 quality processes.
Webinar
Corrective Action or Preventative Action – The new risk based methodology for ISO 9001:2015
The changes about corrective and preventive actions in the current ISO 9001:2015.
Ebook
How to improve your company’s quality management system
Read this eBook to find out about improvement strategies to maximize the full potential of your quality management system.