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    SoftExpert ESM

    Enterprise Service Management

    Reduce response times and streamline service delivery

    The Solution – SoftExpert ESM

    SoftExpert ESM is a software for managing corporate services and IT service management (ITSM). The solution is based on the best management principles and practices, including ITIL® and other frameworks widely adopted by the market. It integrates service requests, incident and problem management, service level agreements (SLA), knowledge base, configuration management (CMDB) and change management in a single platform, while also offering tools for building a universal catalog of services provided by the various sectors in a company.

    Requests: Seamlessly integrates service requests with resources, portfolio and project management. Efficiently and effectively manages service requests, resources, budgets and projects, delivering new IT and other area initiatives on time, on budget and to specification.

    Self-service Portals: Through customizable portals, employees, customers and partners will be able to search for solutions to their problems using pre-formatted procedures and knowledge bases. This approach optimizes company activities, since the user does not have to wait for a solution. Service providers also benefit from being able to allocate their resources to more relevant demands.

    Enterprise Service Managment – ESM

    Read More
    Read More

    Service Catalog: The solution allows a unified service catalog to be created, simplifying the opening of requests, whether for the HR, IT, or finance department or for any other area that provides services. Specific workflows can be designed for each need through a fully graphical modeler.

    Task Management: SoftExpert ESM offers tools that facilitate creation and distribution of tasks among team members. The solution makes it so that activities can be prioritized intuitively using a drag-and-drop mechanism, with rescheduling done directly in the Gantt chart.

    • Self-service Portal

      Self-service Portal

    • Incident Management

      Incident Management

    • Problem Management

      Problem Management

    • SLA Definition

      SLA Definition

    • IT Projects

      IT Projects

    • Management Portals

      Management Portals

    Main Benefits

    Automates the entire request, incident and problem management lifecycle;

    Prevents service interruptions and SLA delays;

    Increase service desk agent productivity;

    Prevents wastage of time and resources from poorly planned changes;

    Streamlines user experience through a self-service portal and easy and custom service catalogs;

    Predicts impacts and help informed decision making with CMDB;

    Delivers on time and on budget services with integrated Project Management capabilities;

    Improves infrastructure availability with integrated Asset Management capabilities;

    Provides complete visibility into service performance and help to identify improvement opportunities.

    Resources

    Features

    Service catalog

    Service requests from a central repository in real time.

    Softwares

    Software license management.

    Reports

    Straightforward KPI analytical reports on services provided.

    IT Assets

    Maintain all relevant IT asset information in a single location.

    Cause analysis

    Integrated problem root cause analysis resources.

    Task manager

    Centralized task manager, alerts and notifications.

    Know some success stories

    More Resources

    See also

    ITIL
    SoftExpert Incident
    SoftExpert Problem
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    SoftExpert
    • Products
      • By business needs
        • Overview
        • Business Process Management – BPM
        • Corporate Performance Management – CPM
        • Enterprise Asset Management – EAM
        • Enterprise Content Management – ECM
        • Enterprise Quality Management – EQM
        • Enterprise Risk Management – ERM
        • Environmental, Social and Corporate Governance Management – ESG
        • Governance, Risk and Compliance Management – GRC
        • Human Development Management – HDM
        • Innovation and Change Management – ICM
        • Enterprise Service Management – ESM
        • Product Lifecycle Management – PLM
        • Project and Portfolio Management – PPM
        • Supplier Lifecycle Management – SLM
      • By industry
        • Overview
        • Aerospace and Defense
        • Agribusiness
        • Architecture, Engineering & Construction
        • Automotive
        • Chemicals
        • Consumer Goods
        • Education
        • Energy & Utilities
        • Financial Services
        • Food & Beverage
        • Healthcare
        • High-tech
        • Medical Devices
        • Mining & Metals
        • Pharmaceuticals & Biotechnology
        • Public Sector & Associations
        • Retail
        • Transportation & Logistics
      • By regulation
        • Overview
        • AS9100
        • BPMN
        • BSC
        • CBOK
        • CMMI
        • COBIT
        • COSO
        • FDA 21 CFR Part 11
        • FDA 21 CFR Part 820
        • FSSC 22000
        • GDPR
        • IATF 16949
        • ISO 10015
        • ISO 13485
        • ISO 14000
        • ISO 15189
        • ISO 19011
        • ISO 20000
        • ISO 22000
        • ISO 22301
        • ISO 26000
        • ISO 27001
        • ISO 31000
        • ISO 37001
        • ISO 45001
        • ISO 50001
        • ISO 55000
        • ISO 9000
        • ISO/IEC 17025
        • ISO/TS 14253
        • ITIL
        • OHSAS 18000
        • PMBOK
        • Six Sigma
        • SOX
      • All products
        • Overview
        • Action Plan
        • Analytics
        • APQP-PPAP
        • Archive
        • Asset
        • Audit
        • Calibration
        • Capture
        • Competence
        • Customer
        • Document
        • FMEA
        • Form
        • Incident
        • Inspection
        • Kanban
        • Knowledge Base
        • Maintenance
        • Meeting
        • MSA
        • PDM
        • Performance
        • Portfolio
        • Problem
        • Process
        • Project
        • Protocol
        • Request
        • Requirement
        • Risk
        • SPC
        • Storeroom
        • Supply
        • Supplier
        • Survey
        • Time Control
        • Training
        • Workflow
      • SoftExpert Excellence Suite
      • SoftExpert Excellence Suite
    • Services
      • Overview
      • Training
      • Cloud Computing
      • Consulting and Implementation
      • Customization Services
      • Integration
      • Performance Optimization
      • Service Hours Pack
      • Support
      • Validation
    • Company
      • About us
      • Contact us
      • Business Partners
        • Find a Partner
        • Strategic alliances
        • Become a Partner
        • Qualification Form
      • Careers
      • Channel of Reports
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      • Overview
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      • Testimonials
      • Video Case
    • Resources
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