CBOK

Bring together the best practices, skills and competencies necessary for excellence in Business Process Management (BPM) with SoftExpert Suite.

Solve your challenges

Complexity and scope, requiring knowledge and dedication from everyone involved.

Adapting concepts and tools to the company's culture, organizational structure and needs.

Significant investments in time and resources, both for the acquisition of tools and training employees.

Model, analyze and improve your processes with complete software

Automate repetitive tasks to reduce errors and optimize time.

Centralize the monitoring of all processes and risks, facilitating decision making.

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Align your organization with CBOK best practices and requirements, avoiding non-conformities and sanctions.

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Glossary

ABPMP

International association responsible for publishing the BPM CBOK, the main reference guide for the business process management discipline.

Process Analysis

Study of a process to identify bottlenecks, redundancies, and opportunities for improvement. Central stage of the BPM lifecycle, executed after mapping the current state.

Process Architecture

Hierarchical structure that organizes an organization's processes into levels (macroprocesses, processes, subprocesses), creating a view of how processes relate to each other.

Business Process Automation (BPA)

Automated execution strategy for tasks in a closed cycle of modeling, execution, and measurement; it is the operational layer of what BPM defines.

As-Is

Representation of the process in its current state, before any improvement intervention. Contrasts with the To-Be model, which describes the desired future state.

BPM (Business Process Management)

Continuous and strategic approach to define, execute, monitor, and optimize an organization's processes end-to-end, combining people, technology, and methods.

BPMN (Business Process Model and Notation)

International graphical standard maintained by the OMG for representing processes with standardized symbols. The current version is BPMN 2.0.

BPMS (Business Process Management Suite)

Software that allows modeling, executing, automating, monitoring, and optimizing business processes. It is the technological layer that enables BPM practice in organizations.

BPM CBOK

Business Process Management Common Body of Knowledge. Guide published by the ABPMP that consolidates the essential body of knowledge for the professional practice of BPM.

Business Rule

Statement that defines or constrains an aspect of the process, such as approval conditions or deadlines. Guides automated decisions within the execution flow.

Value Chain

Set of strategic activities that an organization performs to deliver value to the customer (Michael Porter's concept). In BPM, it is a reference for identifying which processes are critical to the business.

Process Capability

Measure of a process's ability to produce results within specified limits. Evaluates whether the process is predictable, stable, and capable of meeting defined requirements.

CBPP (Certified Business Process Professional)

Certification issued by the ABPMP that validates competencies in process management. It is the main certification in the BPM area recognized in the global market.

BPM Lifecycle

Phases that make up continuous process management: planning, analysis, modeling, implementation, monitoring, and refinement. Represents the iterative nature of the discipline.

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