Customer

Drive customer loyalty, satisfaction, and success in your business. An ideal solution for companies that want to put the customer at the center of their operations and achieve exceptional results.

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Why do customers choose SoftExpert

More efficiency for your routine

Customer Centralization

Register all customers and their important data in one centralized location, fostering long-lasting and meaningful relationships by offering more personalized and high-value experiences.
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Customer Categorization

Increase accuracy in strategic decision-making based on customer segments, behavior insights, and preferences.
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Increased customer satisfaction

Consistently meet customer expectations by resolving issues promptly and providing exceptional support across all touchpoints.
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Compliance with standards

Comply with quality standards, such as ISO 9001, through tools that optimize company time, as well as streamline and centralize customer records and portfolios.
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Organize customer records in a practical way with data centralization software

Data management

Manage customer data quickly and easily by gathering all information in one place, such as documents, contracts, certificates, and statements.

Efficient search

Optimize the search for registered customers using categories, keywords, or related attributes.

Process automation

Automate repetitive tasks and processes, such as sending follow-up emails and scheduling meetings, to increase team efficiency and productivity.

Customizable questionnaires

Create custom forms and send them to your customers using the integration with SoftExpert Survey.

Centralized information

Visualize FMEAs, audits, requirements, and APQP-PPAP activities associated with customers.

Integration

Integrate the tool with different communication channels to ensure consistent, omnichannel communication with customers.

Discover the solutions that are part of SoftExpert Customer

Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

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Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

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An award-winning platform recognized by customers

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