SoftExpert Request is a system focused on Service Request Management. It offers resources designed to manage the entire request lifecycle, from its beginning to its end. It offers approval controls, service effectiveness, analysis, searches, and reports that give users a quick overview of all requests.
The solution streamlines teamwork through a powerful mechanism that controls pending items and automatically notifies those individuals responsible for the service automatically via e-mail. This guarantees managers and their teams a simple and effective control over their objectives and priorities, thereby optimizing compliance with deadlines and results.
Through a single central database that stores all information and documents, SoftExpert Request automates the request lifecycle based on all service demands by the company’s different departments. This way, the entire daily work routine completed by the organization is recorded and monitored.