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    SoftExpert Request

    Service Request Management

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    Home » By Products » SoftExpert Request

    SoftExpert Request

    SoftExpert Request is responsible for managing service requests for other SoftExpert Suite components, such as Document, Action Plan, Calibration, and Maintenance, among others.

    The tool centralizes registration of demands and provides approval and verification controls for service effectiveness. Different departments can manage requests throughout their entire life cycle. Through reporting and analysis, the solution offers visibility and enables detailed monitoring of all demands.

    The powerful SoftExpert Request task control engine automatically notifies those responsible for a task by email, simplifying job execution and improving team productivity. This gives managers simple and effective control over objectives and priorities, optimizing deadlines and results.

    (If you can’t see this video, click here)

    Screenshots

    • Request management

      Request management

    • Closure checklist

      Closure checklist

    • Request Approval

      Request Approval

    • Request Data

      Request Data

    Features

    • Automates process requests for document creation, review, printing and cancelation, execution of maintenance work orders (WO), calibrations, new initiatives for portfolio analysis, project initiation and change process, new training, changing item, asset and supply information, process review and more.
    • Tracks deadlines and those responsible for handling the requests.
    • Provides checklists to optimize productivity and quality of requests.
    • Establishes different criteria to evaluate the satisfaction level of the request.
    • Defines responsible teams for fulfilling requests.
    • Tracks lists of requests.
    • Creates custom reports and analyses of requests, allowing you to filter or group information according to requesting area, period, current situation, and others.
    Brochure / Demo More Information Request a Live Demo

    Featured Resources

    White Paper

    The role of service request management

    The necessity for the business to be able to articulate what its requirements are for IT.
    Learn more
    DOWNLOAD

    White Paper

    Employing ITSM in value added service provisioning

    The primary role of value added service provisioning that increasingly assumes a business oriented perspective.
    Learn more
    DOWNLOAD

    White Paper

    Five steps to improving the return on your management system

    Some of the ways you can measure and improve the Return on Management System Investment.
    Learn more
    DOWNLOAD
    More Resources

    See also

    SoftExpert Project
    SoftExpert PLM
    SoftExpert ITSM
    SoftExpert PPM
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