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    SoftExpert Request

    Service Request Management

    Full request lifecycle management

    SoftExpert Request

    SoftExpert Request is responsible for managing service requests for other SoftExpert Suite components, such as Document, Action Plan, Calibration, and Maintenance, among others.

    The tool centralizes registration of demands and provides approval and verification controls for service effectiveness. Different departments can manage requests throughout their entire life cycle. Through reporting and analysis, the solution offers visibility and enables detailed monitoring of all demands.

    The powerful SoftExpert Request task control engine automatically notifies those responsible for a task by email, simplifying job execution and improving team productivity. This gives managers simple and effective control over objectives and priorities, optimizing deadlines and results.

    Screenshots

    • Gestion des demandes

      Gestion des demandes

    • Liste de contrôle de fermeture

      Liste de contrôle de fermeture

    • Demande d'approbation

      Demande d'approbation

    • Demande de données

      Demande de données

    Features

    • Automates process requests for document creation, review, printing and cancelation, execution of maintenance work orders (WO), calibrations, new initiatives for portfolio analysis, project initiation and change process, new training, changing item, asset and supply information, process review and more.
    • Tracks deadlines and those responsible for handling the requests.
    • Provides checklists to optimize productivity and quality of requests.
    • Establishes different criteria to evaluate the satisfaction level of the request.
    • Defines responsible teams for fulfilling requests.
    • Tracks lists of requests.
    • Creates custom reports and analyses of requests, allowing you to filter or group information according to requesting area, period, current situation, and others.

    Featured Resources

    White Paper

    The role of service request management

    The necessity for the business to be able to articulate what its requirements are for IT.
    Learn more
    DOWNLOAD

    White Paper

    Employing ITSM in value added service provisioning

    The primary role of value added service provisioning that increasingly assumes a business oriented perspective.
    Learn more
    DOWNLOAD

    White Paper

    Five steps to improving the return on your management system

    Some of the ways you can measure and improve the Return on Management System Investment.
    Learn more
    DOWNLOAD
    More Resources

    See also

    SoftExpert Project
    SoftExpert PLM
    SoftExpert ESM
    SoftExpert PPM
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    SoftExpert
    • Products
      • By business needs
        • Overview
        • Business Process Management – BPM
        • Corporate Performance Management – CPM
        • Enterprise Asset Management – EAM
        • Enterprise Content Management – ECM
        • Enterprise Quality Management – EQM
        • Enterprise Risk Management – ERM
        • Environmental, Social and Corporate Governance Management – ESG
        • Governance, Risk and Compliance Management – GRC
        • Human Development Management – HDM
        • Enterprise Service Management – ESM
        • Product Lifecycle Management – PLM
        • Project and Portfolio Management – PPM
        • Supplier Lifecycle Management – SLM
      • By industry
        • Overview
        • Aerospace and Defense
        • Agribusiness
        • Architecture, Engineering & Construction
        • Automotive
        • Chemicals
        • Consumer Goods
        • Education
        • Energy & Utilities
        • Financial Services
        • Food & Beverage
        • Healthcare
        • High-tech
        • Medical Devices
        • Mining & Metals
        • Pharmaceuticals & Biotechnology
        • Public Sector & Associations
        • Retail
        • Transportation & Logistics
      • By regulation
        • Overview
        • AS9100
        • BPMN
        • BSC
        • CBOK
        • CMMI
        • COBIT
        • COSO
        • FDA 21 CFR Part 11
        • FDA 21 CFR Part 820
        • FSSC 22000
        • GDPR
        • IATF 16949
        • ISO 10015
        • ISO 13485
        • ISO 14000
        • ISO 15189
        • ISO 19011
        • ISO 20000
        • ISO 22000
        • ISO 22301
        • ISO 26000
        • ISO 27001
        • ISO 31000
        • ISO 37001
        • ISO 45001
        • ISO 50001
        • ISO 55000
        • ISO 9000
        • ISO/IEC 17025
        • ISO/TS 14253
        • ITIL
        • OHSAS 18000
        • PMBOK
        • Six Sigma
        • SOX
      • All products
        • Overview
        • Action Plan
        • Analytics
        • APQP-PPAP
        • Archive
        • Asset
        • Audit
        • Calibration
        • Capture
        • Competence
        • Customer
        • Document
        • FMEA
        • Form
        • Incident
        • Inspection
        • Kanban
        • Knowledge Base
        • Maintenance
        • Meeting
        • MSA
        • PDM
        • Performance
        • Portfolio
        • Problem
        • Process
        • Project
        • Protocol
        • Request
        • Requirement
        • Risk
        • SPC
        • Storeroom
        • Supply
        • Supplier
        • Survey
        • Time Control
        • Training
        • Workflow
      • SoftExpert Excellence Suite
      • SoftExpert Excellence Suite
    • Services
      • Overview
      • Training
      • Cloud Computing
      • Consulting and Implementation
      • Customization Services
      • Integration
      • Performance Optimization
      • Service Hours Pack
      • Support
      • Validation
    • Company
      • About us
      • Contact us
      • Business Partners
        • Find a Partner
        • Strategic alliances
        • Become a Partner
        • Qualification Form
      • Careers
      • Channel of Reports
      • Events
    • Customers
      • Overview
      • Success cases
      • Testimonials
    • Resources
    • News
    • Blog

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