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Overview

SoftExpert services add value to your change process, offering solutions for all implementation phases from pre-sale to entry into production. It is important to note that SoftExpert’s relationship with its customers does not stop here. We make it a point to follow the full life cycle of our solutions inside your organization. Our wide range of services is able to meet the most demanding needs.

All services offered by SoftExpert are performed by highly trained professionals, supported by processes, tools and methodologies to ensure the quality and visibility expected in today’s world.

By using SoftExpert’s services you reduce implementation risk to a minimum, maximize your investment return (ROI) in IT solutions and succeed through today’s initiatives and those of the future.

Consulting and Implementation

Integration

Customization Services

Performance Optimization

Consulting and Implementation

Consulting, implementation, optimization and mentoring services provide the best results by optimizing your solution processes and performance.

We have highly trained professionals who work with you throughout the life cycle of your solution. With this premise, we offer the best there is in products and services for enterprise management excellence in your organization.

Integration

Integration services integrate SoftExpert solutions with other applications and provide the availability of interfaces and mechanisms for exchanging data with applications from other suppliers.

These services guarantee information integrity between applications and the elimination of rework, providing productivity gains in daily operations.

SoftExpert integration services open the doors for an endless number of possibilities for exchanging data between applications, offering the customer full autonomy for the automation of his/her processes involving solutions from different suppliers.

Customization Services

The customization Services increase the benefits originally offered by the SoftExpert systems and raise the adherence level of the customer’s process solutions to differentiated levels.

The customizations are developed by highly qualified professionals specialized in SoftExpert systems, and who, better than anyone one else, understand their architecture and running. All this knowledge guarantees security and tranquility in meeting the specific needs of the customer.

Performance Optimization

The successful installation of an application should not merely satisfy end user expectations, it should exceed them when possible. The SoftExpert Application Performance Optimization service ensures that systems run efficiently, identifying and diagnosing performance problems that may appear during system operation.

Periodic analysis of system use and its performance adjustments contributes to optimizing its activity (reaction and speed), thus ensuring long term uninterrupted performance. The specialization of management, development and installation of the SoftExpert systems associated to existing resources guarantee a fast diagnosis of problem areas. Furthermore, it speeds up the search for solutions before performance is affected and stoppages occur, normally resulting in high costs.

In the Performance Optimization service, a SoftExpert consultant will evaluate system performance, analyze evidence of problems, diagnose obstacles and offer solutions. The implementation of these solutions will enable high system performance even in the most complex environments.

Validation

Guarantee the use of electronic technology instead of high cost, time consuming paper systems. This is the objective of the validation services offered by SoftExpert.

As part of our methodology, we provide confirmation by examination and provision of objective evidence that your computer system specifications conform to user needs and intended uses, and that all requirements can be consistently fulfilled in a regulatory compliant manner.

The Validation Services are evidence of SoftExpert solution conformity with the FDA 21 CFR part 11 regulations. This ensures that electronic records and signatures are considered as trustworthy, reliable and legally valid as paper records.

Cloud Computing

With monthly rates per user, you can enjoy the most comprehensive integrated enterprise software for compliance and business excellence, paying for what you need.

With the SoftExpert Cloud offer, you cut operating costs, improve processes and meet regulations without needing to acquire software and hardware.

The offer allows for the distribution of the SoftExpert solutions through Web-based Cloud services in a fully secure environment, boosting efficiency and availability when it comes to accessing the integrated system resources. Therefore, you can achieve positive results more quickly, minimizing project-related risks and drastically reducing the investment in IT products and services.

Service Hours Pack

SoftExpert offers a service hours pack that enables a quick, practical and controlled way of requesting and hiring SoftExpert services.

The service hours pack enables the hiring of any service described in this services catalog*, through a simple, flexible contract model and which suits with your budget.

The service hours pack can be acquired in modalities, providing savings and practicality.

Education Center

Expanding and retaining knowledge. Enable your professional team to take the full advantage of SoftExpert solutions.
Based on the best knowledge management practices and focused on your business and needs, the SoftExpert Educational Services help your team reap the full benefits of our solutions quickly, productively and with the least amount of effort.

Support

If you choose to transform your environment SoftExpert can work with you at every step. Our talented support engineers help smooth the way through implementation glitches and get to know your systems and business intimately. And once your solution is in place, you can continue to rely on SoftExpert. We combine our unique knowledge of your business with a wide range of support services options, from phone support to dedicated on-site resources to keep your SoftExpert applications running smoothly.

Whether you run a small business or manage the operations for a large international corporation, SoftExpert has the service packages and support offerings that you need to help your business reach full productivity.