The adoption of integrated processes approach to effectively deliver managed services to meet the business and customer requirements is a challenge that many companies face today. This is especially true in companies who are concerned with planning, sourcing, designing, implementing, operating, supporting and improving IT services.
ISO/IEC 20000 is an IT standard that allows companies to demonstrate excellence and prove best practice in IT management. It focuses on the commitment of top management to build human motivation in order to meet all business objectives. The standard establishes optimal working practices which can enhance profit as well as customer satisfaction.
ISO 20000 Solution
SoftExpert offers the most advanced and comprehensive software solution for compliance management that meets the stringent needs of ISO/IEC 20000 standard. SoftExpert Suite helps companies adhere to the standard, while lowering the costs of compliance, maximizing success, increasing productivity and reducing risks.
SoftExpert’s solutions enables organizations to easily meet ISO requirements, providing resources to manage processes, audits, non-conformances, quality KPIs, quality records, and reports, boosting organizational efficiency, reducing rework and waste. With online collaboration capabilities, organizations and managers can communicate and be updated on the continuous improvement initiatives, involving more users, teams, offices and business units with a systematic and unified approach, turning quality guidelines into actions.
Align IT services with business strategies.
Integrate the Service Management System (SMS) with support service management functions.
Demonstrate independence of best practices and commitment to ITSM.
Build company and customer confidence.
Establish a culture of continuous improvement and learning in the organization.
Increase the rate of change, employee productivity and utilization of skills and knowledge.
Improve cycle time for changes as well as success rates.
Improve the quality of products and services.
7 Crucial Elements in IT Service Management