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    ISO 20000

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    Home » ISO 20000

    The Challenge

    The adoption of integrated processes approach to effectively deliver managed services to meet the business and customer requirements is a challenge that many companies face today. This is especially true in companies who are concerned with planning, sourcing, designing, implementing, operating, supporting and improving IT services.

    ISO/IEC 20000 is an IT standard that allows companies to demonstrate excellence and prove best practice in IT management. It focuses on the commitment of top management to build human motivation in order to meet all business objectives. The standard establishes optimal working practices which can enhance profit as well as customer satisfaction.

    ISO 20000 Solution

    SoftExpert offers the most advanced and comprehensive software solution for compliance management that meets the stringent needs of ISO/IEC 20000 standard. SoftExpert Excellence Suite helps companies adhere to the standard, while lowering the costs of compliance, maximizing success, increasing productivity and reducing risks.

    SoftExpert’s solutions enables organizations to easily meet ISO requirements, providing resources to manage processes, audits, non-conformances, quality KPIs, quality records, and reports, boosting organizational efficiency, reducing rework and waste. With online collaboration capabilities, organizations and managers can communicate and be updated on the continuous improvement initiatives, involving more users, teams, offices and business units with a systematic and unified approach, turning quality guidelines into actions.

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      Operational portals

    Main Benefits

    Better alignment of IT services and the business it supports.

    Integrated Service Management System (SMS) supporting the vital service management functions.

    Independent proof of good practice and commitment to ITSM and service excellence.

    Increase business and customer confidence.

    Establish an on-going culture of continual improvement and learning within an organization.

    Increase the rate of change and the productivity of staff and the use of their skills and expertise.

    Improved cycle time for changes and greater success rate.

    Improve products and services quality.

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    7 Crucial Elements in IT Service Management

    Read this eBook to find out which are the elements for make your ITSM initiatives more successful.
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    ISO 20000 – IT Service Management System

    An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
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    • Products
      • By business needs
        • Overview
        • Business Process Management – BPM
        • Corporate Performance Management – CPM
        • Enterprise Asset Management – EAM
        • Enterprise Content Management – ECM
        • Enterprise Quality Management – EQM
        • Enterprise Risk Management – ERM
        • Environmental, Social and Corporate Governance Management – ESG
        • Governance, Risk and Compliance Management – GRC
        • Human Development Management – HDM
        • Innovation and Change Management – ICM
        • Enterprise Service Management – ESM
        • Product Lifecycle Management – PLM
        • Project and Portfolio Management – PPM
        • Supplier Lifecycle Management – SLM
      • By industry
        • Overview
        • Aerospace and Defense
        • Agribusiness
        • Architecture, Engineering & Construction
        • Automotive
        • Chemicals
        • Consumer Goods
        • Education
        • Energy & Utilities
        • Financial Services
        • Food & Beverage
        • Healthcare
        • High-tech
        • Medical Devices
        • Mining & Metals
        • Pharmaceuticals & Biotechnology
        • Public Sector & Associations
        • Retail
        • Transportation & Logistics
      • By regulation
        • Overview
        • AS9100
        • BPMN
        • BSC
        • CBOK
        • CMMI
        • COBIT
        • COSO
        • FDA 21 CFR Part 11
        • FDA 21 CFR Part 820
        • FSSC 22000
        • GDPR
        • IATF 16949
        • ISO 10015
        • ISO 13485
        • ISO 14000
        • ISO 15189
        • ISO 19011
        • ISO 20000
        • ISO 22000
        • ISO 22301
        • ISO 26000
        • ISO 27001
        • ISO 31000
        • ISO 37001
        • ISO 45001
        • ISO 50001
        • ISO 55000
        • ISO 9000
        • ISO/IEC 17025
        • ISO/TS 14253
        • ITIL
        • OHSAS 18000
        • PMBOK
        • Six Sigma
        • SOX
      • All products
        • Overview
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        • Analytics
        • APQP-PPAP
        • Archive
        • Asset
        • Audit
        • Calibration
        • Capture
        • Competence
        • Customer
        • Document
        • FMEA
        • Form
        • Incident
        • Inspection
        • Kanban
        • Knowledge Base
        • Maintenance
        • Meeting
        • MSA
        • PDM
        • Performance
        • Portfolio
        • Problem
        • Process
        • Project
        • Protocol
        • Request
        • Requirement
        • Risk
        • SPC
        • Storeroom
        • Supply
        • Supplier
        • Survey
        • Time Control
        • Training
        • Workflow
      • SoftExpert Excellence Suite
      • SoftExpert Excellence Suite
    • Services
      • Overview
      • Training
      • Cloud Computing
      • Consulting and Implementation
      • Customization Services
      • Integration
      • Performance Optimization
      • Service Hours Pack
      • Support
      • Validation
    • Company
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