Technology

Streamline IT support with a cloud platform that automates workflows, minimizes delays, and connects teams.

Boost productivity, enhance traceability, and standardize processes in compliance with ISO 27001. On an AI-powered, integrated platform, strengthen your knowledge base, reduce incidents, and build customer trust.

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See how SoftExpert drives your results

Management aligned with ISO 27001 requirements, drastically simplifying the audit process.

Up to 75% reduction in governance and management costs.

Up to 50% reduction in customer response time.

Trusted by leading companies

High-techColombia

Sonda Colombia joins SoftExpert to manage business performance and risks

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High-techUnited States

With savings exceeding $1 million and a 1000% ROI, the solution consolidated systems, automated tasks, and is preparing the company for an even more efficient future

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BPMCPMGRC

Healthtech reduces costs by 75% and increases revenue by 98% with SoftExpert Suite

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Services and ConsultingBrazil

Find out how Atento automated end-to-end processes and ensured several benefits for business operations

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High-techBPMGRC

Future automates end-to-end processes and achieves gains in efficiency and governance.

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A Platform that Delivers Real Value for Technology Companies

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Automate workflows that connect teams and systems, ensuring greater agility and standardization in task execution.
Monitor each step of processes in real time, with clear accountability and status updates.
Set deadlines and priorities for critical activities, avoiding delays in deliveries and services.
Identify bottlenecks in services, tickets, or integrations and implement continuous improvement plans.
Receive automatic notifications about process progress, approvals, and requests.

See how with SoftExpert BPM →

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Define competencies by department and seniority level.
Record feedback and create action plans for improvement.
Conduct performance evaluations focused on required competencies.
Track and manage each employee’s Individual Development Plan (IDP).
Create courses and training programs tailored to each role.
Implement gamification with rewards for each goal achieved.

See how with SoftExpert HDM →

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Automate the entire audit process—from scheduling to closure—reducing manual effort.
Simplify audits for regulations like ISO 27001, ISO/IEC 20000, and more.
Quickly resolve nonconformities by linking audit findings to corrective and preventive actions.
Reduce noncompliance risks with centralized documentation.
Define and track LGPD requirements through customized portals and dashboards.

See how with SoftExpert Audit →

Use case

Discover how SoftExpert supports companies in the technology sector

Establish, maintain, and continuously improve your information security management system

A solution designed and built to meet ISO 27001 requirements, ensuring all processes are compliant and preventing unpleasant surprises during audits.

Pre-filled Statement of Applicability, ready for requirements analysis.
Simplified risk assessment with a predefined risk list.
Action plan creation and monitoring through Gap Analysis.
Development of an internal audit plan.
Creation of a portal for continuous governance monitoring.

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Regulations

Support compliance with the following standards and regulations

ISO 27001 ISO 9001 ITIL ISO 20000 COBIT PMBOK

Learn more about SoftExpert's solutions

Corporate Performance

Enterprise Service Management

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ESM

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Secure, compliant, and ready to integrate with your ecosystem

Built to connect with your existing stack while keeping governance, traceability, and control at the center.

Glossary

5S Methodology

Workplace organization and cleanliness method.

Value-Added Analysis (VAA)

Technique that classifies each process step into: adds value to the customer, adds value to the business, or is waste. Serves as the basis for optimization initiatives.

Process Architecture

Hierarchical structure that organizes an organization's processes into levels (macroprocesses, processes, subprocesses), creating a view of how processes relate to each other.

Business Process Automation (BPA)

Automated execution strategy for tasks in a closed cycle of modeling, execution, and measurement; it is the operational layer of what BPM defines.

As-Is

Representation of the process in its current state, before any improvement intervention. Contrasts with the To-Be model, which describes the desired future state.

BPM (Business Process Management)

Continuous and strategic approach to define, execute, monitor, and optimize an organization's processes end-to-end, combining people, technology, and methods.

BPMN (Business Process Model and Notation)

International graphical standard maintained by the OMG for representing processes with standardized symbols. The current version is BPMN 2.0.

BPMS (Business Process Management Suite)

Software that allows modeling, executing, automating, monitoring, and optimizing business processes. It is the technological layer that enables BPM practice in organizations.

BPM CBOK

Business Process Management Common Body of Knowledge. Guide published by the ABPMP that consolidates the essential body of knowledge for the professional practice of BPM.

Business Rule

Statement that defines or constrains an aspect of the process, such as approval conditions or deadlines. Guides automated decisions within the execution flow.

CBPP (Certified Business Process Professional)

Certification issued by the ABPMP that validates competencies in process management. It is the main certification in the BPM area recognized in the global market.

BPM Lifecycle

Phases that make up continuous process management: planning, analysis, modeling, implementation, monitoring, and refinement. Represents the iterative nature of the discipline.

Dashboard

Interactive visual panel with real-time process performance indicators. Allows managers to track instances, identify bottlenecks, and make data-driven decisions.

Scalability

Ability of a process or BPMS platform to grow in volume without loss of performance. Scalable processes are standardized and replicable.

Event

An occurrence that affects the flow of a process. Can be start, intermediate, or end events, represented by circles in BPMN.

Workflow

Set of sequential steps that define who does what, when, and in what order. It is the operational representation of a process modeled in BPM.

Process Instance

Individual execution of a process. Each instance has its own history, data, and status—created every time a process is started.

Recognized Platform

An award-winning platform recognized by customers

Trusted by users and rated across leading software review platforms for value, usability, and support.

Global Thinking with Local Service

SoftExpert's global presence, with operations on every continent, drives its growth by delivering strong, personalized service tailored to each local market.