The dynamic nature of the market means new risks and challenges arise incessantly. Economic pressures and changing business needs demand a fundamental shift in the way companies approach business processes. They must streamline these processes in order to quickly respond to changing market conditions.
Business Process Management (BPM) is the key to meeting these challenges and creating highly efficient and responsive business processes. BPM is a type of management discipline that integrates people, content and enterprise applications by combining a process-centric and cross-functional approach.
The Solution – SoftExpert BPM
SoftExpert BPM improves the visibility and control of business processes with its human-centric and user-friendly interface. The solution promotes continuous improvement of processes across the entire organization. It manages every steps of the lifecycle, from modeling and optimization to automation, execution, and monitoring.
By delivering improved business understanding, faster processes, and greater business impact on strategic planning, the SoftExpert solution allows people to work more efficiently while improving orchestration of complex processes and supporting business goals with real-time business information.
The solution provides a powerful 100% web-based drag-and-drop design tool based on the Business Process Model and Notation (BPMN) standard, allowing for the use of events, process and task activities, decision gateways, swim lanes, and other features to quickly create executable processes. Process designers and developers can quickly model business processes and rules, add users, create user-friendly interfaces and customized forms, and manage enterprise content and related artifacts in a single integrated solution.
Business Process Management – BPM
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Business Process Modeling (BPMN)
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Process Revision Control
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Electronic Forms Automation
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Workflow Monitoring
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Process Analysis
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Business Process Simulation
Main Benefits
Reduces the number of FTEs (full-time employees) needed to perform non-value-added functions within the organization.
Cuts overtime labor costs by automating and optimizing manual tasks, thereby directly reducing outbound cash flow.
Significantly lowers the amount of time spent responding to customer inquiries by continuously improving and monitoring customer service processes.
Eliminates revenue losses by enforcing rules and processes related to strategic planning mandates.
Avoids audit fees by providing a means to quickly create processes to track compliance efforts.
Promotes collaboration between IT and business users to document and implement the process.
Monitors the performance of individual processes or aggregates and potentially identifies trends.
Transforms raw process data into valuable process intelligence to drive strategy and business performance enhancement
Eliminates rework and promotes standardization and transparency throughout the organization, increasing employee motivation.
Ensures real-time visibility and productivity as a result of process automation.
Increases customer retention rate, reputation, market share and revenue by improving customer satisfaction.
Resources
Features
Process modeling
Friendly end-user tool for process modeling and business rules definition.
Process simulation
Process simulation to identify bottlenecks and optimization opportunities.
Risk Management
Native process risk management.
Task manager
Centralized task manager, alerts and notifications.
Integration
Powerful web-services integration capabilities.
Real-time tracking
Real-time tracking through personalized KPIs and portals.
Solution Overview
Solution Overview
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Return on Investment (ROI)
Today's business environment demands that organizations redouble their efforts to improve the efficiency of processes that have a positive impact on financial performance.
Organizations looking to grow revenue and decrease costs are increasingly using Business Process Management (BPM) to reach their goals. According to Gartner, 80% of enterprises using BPM will experience an internal rate of return better than 15 per cent.
Increasingly, Business Process Management is seen as a bottom line enterprise application and studies have shown that the ROI on BPM projects has been fantastic, with clients reporting initial ROIs in the range of 100% to 300% and payback timeframes of 6 to 12 months. This is because successful BPM projects are not technology decisions, they are business decisions. Business buyers rave about the ROI and often report 10-times ROI than their counterparts that buy BPM like it was an operating system or some other mundane infrastructure technology.
Featured Resources
How to avoid the 10 biggest mistakes in process modeling
The 10 most common mistakes made by organizations who are modelling and documenting its processes.
União Química
Pharmaceutical company União Química integrates systems, improves processes and manages over 3,000 documents using SoftExpert solutions