The dynamic nature of the market means new risks and challenges arise incessantly. Economic pressures and changing business needs demand a fundamental shift in the way companies approach business processes. They must streamline these processes in order to quickly respond to changing market conditions.
Business Process Management (BPM) is the key to meeting these challenges and creating highly efficient and responsive business processes. BPM is a type of management discipline that integrates people, content and enterprise applications by combining a process-centric and cross-functional approach.
The Solution – SoftExpert BPM
SoftExpert BPM is a process management software that improves visibility and control of business processes through a user-friendly, human-centric solution. The solution encourages continuous process improvement throughout the organization. It manages every stage of the organizational lifecycle, from modeling and optimization to automation, execution and monitoring.
The solution provides a powerful modeling tool based on the BPMN (Business Process Model and Notation) standard. This tool allows you to use events, activities, tasks, decisions, streaks and other elements to quickly create executable, drag-and-drop processes in a 100% web environment. Users can quickly create processes and business rules, add functional roles, create user-friendly interfaces, customize forms, and manage all related content in an integrated way.
Cases which involve complex interactions between content, people, transactions, and business or regulatory policies are fully supported by SoftExpert’s process management solution. SoftExpert BPM was built with Case Management requirements in mind, delivering a better understanding of the business, greater agility, and a bigger impact on strategic results.
Business Process Management – BPM
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Business Process Modeling (BPMN)
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Process Revision Control
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Business Process Simulation
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Electronic Forms Automation
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Workflow Monitoring
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Process Analysis
Main Benefits
Reduces the number of FTEs (full-time employees) needed to perform non-value-added functions within the organization.
Cuts overtime labor costs by automating and optimizing manual tasks, thereby directly reducing outbound cash flow.
Significantly lowers the amount of time spent responding to customer inquiries by continuously improving and monitoring customer service processes.
Eliminates revenue losses by enforcing rules and processes related to strategic planning mandates.
Avoids audit fees by providing a means to quickly create processes to track compliance efforts.
Promotes collaboration between IT and business users to document and implement the process.
Monitors the performance of individual processes or aggregates and potentially identifies trends.
Transforms raw process data into valuable process intelligence to drive strategy and business performance enhancement
Eliminates rework and promotes standardization and transparency throughout the organization, increasing employee motivation.
Ensures real-time visibility and productivity as a result of process automation.
Increases customer retention rate, reputation, market share and revenue by improving customer satisfaction.
Resources
Features
Process modeling
Friendly end-user tool for process modeling and business rules definition.
Process simulation
Process simulation to identify bottlenecks and optimization opportunities.
Risk Management
Native process risk management.
Task manager
Centralized task manager, alerts and notifications.
Integration
Powerful web-services integration capabilities.
Real-time tracking
Real-time tracking through personalized KPIs and portals.
Solution Overview
Solution Overview
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Return on Investment (ROI)
Today's business environment demands that organizations redouble their efforts to improve the efficiency of processes that have a positive impact on financial performance.
Organizations looking to grow revenue and decrease costs are increasingly using Business Process Management (BPM) to reach their goals. According to Gartner, 80% of enterprises using BPM will experience an internal rate of return better than 15 per cent.
Increasingly, Business Process Management is seen as a bottom line enterprise application and studies have shown that the ROI on BPM projects has been fantastic, with clients reporting initial ROIs in the range of 100% to 300% and payback timeframes of 6 to 12 months. This is because successful BPM projects are not technology decisions, they are business decisions. Business buyers rave about the ROI and often report 10-times ROI than their counterparts that buy BPM like it was an operating system or some other mundane infrastructure technology.
Featured Resources
White Paper
How to avoid the 10 biggest mistakes in process modeling
Read this article and find out how to model processes so they can deliver value and effectiveness to your organization.
Ebook
10 advanced features every BPM solution should have
This eBook was designed to help companies select the best BPM solution and to take process improvement to the next level.
Ebook
BPM + RPA: Taking process automation to another level
Read this eBook to learn how your company can go further and achieve its process automation objectives with BPM and RPA.