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    SoftExpert Workflow

    Business Process Automation

    Productivity and collaboration with automated workflows

    SoftExpert Workflow

    SoftExpert Workflow automates process activities and helps you to carry out your work with clarity, making it easier to meet deadlines and achieve business objectives.

    The software promotes collaboration by letting team members communicate and share information at all times. It notifies stakeholders and ensures business rules are followed to guarantee consistent flows, minimize errors, and eliminate rework.

    Providing monitoring and analysis tools, SoftExpert Workflow organizes workflows and ensures full visibility and control over what happens to processes, in addition to revealing bottlenecks and opportunities for improvement.

    The solution is aligned with the key elements of the most comprehensive standards and best practices in the market, such as ISO (non-conformities, customer complaints), FDA (adverse events), BSC (performance deviations) and ITIL (incident and problem management).
    No matter the size of your company, rest assured that automating your business processes will increase the productivity and efficiency of your operations.

    Screenshots

    • Process flowchart

      Process flowchart

    • Process form with cause analysis

      Process form with cause analysis

    • Activity execution

      Activity execution

    • Process monitoring

      Process monitoring

    Features

      Workflow Automation
      Workflow Monitoring
      Workflow Analysis and Optimization
      Workflow Automation

      Workflow Automation

      • Automates and controls workflows in a production environment, assigning process tasks to the right team, role or individual at the appropriate time.
      • Automates incident management and problem management, offering tools for root cause analysis such as Ishikawa (Fishbone), 5 Whys and Fault Tree Analysis (FTA).
      • Captures documents and images using native integration with the SoftExpert Capture component.
      • Improves knowledge sharing by automating collaborative and ad hoc human interaction.
      • Enforces task priorities and deadlines required to meet Service Level Agreements.
      • Provides users with a standard-based electronic form interface for information input.
      • Has a unique portal for external users to initiate activities and requests.
      • Manages and delivers content through integrated searchable document management.
      • Provides full task management, including the delegation of tasks and process scheduling.
      • Web services (SOAP/REST) and standard APIs facilitate seamless integration with third-party applications (e.g. ERP, CRM, Office).
      • Sophisticated decision rules integrated into process flows.
      • Allows you to enter hours directly into the SoftExpert Activity Control component.
      • Integrates with SoftExpert Knowledge Base, allowing articles to be shared in multiple languages.
      • It allows you to initialize workflows and perform tasks via smartphones and tablets.
      • Allows activities to be executed by an external user.
      Workflow Monitoring

      Workflow Monitoring

      • Offers BAM (Business Activity Monitoring) capabilities and configurable alerts of critical events for any user or role.
      • Generates event triggers that can start corrective and preventive actions (CAPA), contingency workflows, change executors or automatic escalation based on rules.
      • Real-time monitoring of a work in progress during any stage of the process.
      • Allows process managers to instantly change process flows involved in handling exceptions.
      • Allows users to view the total number of launched, completed and in-progress workflows (work load) during a specified period of time.
      • Allows participants to see their work assignments as part of a flow diagram so they can quickly and easily check the status and context of currently running jobs.
      • Manages tasks via Kanban.
      Workflow Analysis and Optimization

      Workflow Analysis and Optimization

      • Allows workflow managers to analyze productivity and workloads through an extensive set of pre-configured reports.
      • Analytics capabilities allows for line-of-business reporting and help business users access and analyze enterprise workflow information.
      • Allows managers to drill down on data and “slice and dice” from different perspectives.
      • Offers dynamic calculation and the comparison between actual and target values.
      • Accelerates cycle times by reducing hand-offs.
      • Allows managers to continually improve processes while ensuring that all process instances (workflows) follow the same rules and comply with the process model.

    See also

    SoftExpert Process
    SoftExpert ECM
    SoftExpert EQM
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    SoftExpert
    • Products
      • SoftExpert Suite
        • Business Process – BPM
        • Corporate Performance – CPM
        • Enterprise Asset – EAM
        • Enterprise Content – ECM
        • Environment, Health and Safety Management – SoftExpert EHSM
        • Enterprise Quality – EQM
        • Enterprise Risk – ERM
        • Environmental, Social and Corporate Governance – ESG
        • Governance, Risk and Compliance – GRC
        • Human Development – HDM
        • Innovation and Change – ICM
        • Enterprise Service – ESM
        • Product Lifecycle – PLM
        • Project and Portfolio – PPM
        • Supplier Lifecycle – SLM
      • By Industry
        • Aerospace and Defense
        • Agribusiness
        • Food & Beverage
        • Architecture, Engineering & Construction
        • Automotive
        • Financial Services
        • Education
        • Energy & Utilities
        • Medical Devices
        • Pharmaceuticals & Biotechnology
        • Chemicals
        • Mining & Metals
        • Public Sector & Associations
        • Healthcare
        • Consumer Goods
        • High-tech
        • Retail
        • Transportation & Logistics
      • By Regulation
        • BSC
        • COBIT
        • COSO
        • FDA 21 CFR Part 11
        • FDA 21 CFR Part 820
        • FSSC 22000
        • IATF 16949
        • ISO 9000
        • ISO 14000
        • ISO 27001
        • ISO 31000
        • ITIL
        • SOX
        • AS9100
        • BPMN
        • CBOK
        • GDPR
        • ISO 10015
        • ISO 13485
        • ISO 15189
        • ISO 19011
        • ISO 20000
        • ISO 22000
        • ISO 22301
        • ISO 26000
        • ISO 37001
        • ISO 45001
        • ISO 50001
        • ISO 55000
        • ISO/IEC 17025
        • ISO/TS 14253
        • OHSAS 18000
        • PMBOK
        • Six Sigma
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        • Form
        • Inspection
        • Knowledge Base
        • Meeting
        • MSA
        • PDM
        • Portfolio
        • Protocol
        • Request
        • Requirement
        • SPC
        • Storeroom
        • Supply
        • Supplier
        • Survey
        • Time Control
        • Workflow
    • Services
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