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    Service Hours Pack

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    • More Information
    • Request a Live Demo

    Home » Services » Service Hours Pack

    Service Hours Pack

    SoftExpert offers a service hours pack that enables a quick, practical and controlled way of requesting and hiring SoftExpert services.

    The service hours pack enables the hiring of any service described in this services catalog*, through a simple, flexible contract model and which suits with your budget.

    The service hours pack can be acquired in modalities, providing savings and practicality.

    Modalities:

    Modality Monthly hours Use Policy Minimum hired time
    Express 8 to 32 Cumulative hours 12 months
    Workgroup 40 to 72 Cumulative hours 12 months
    Enterprise 80 upwards Cumulative hours 12 months

    Customer Benefits

    • Possibility of using all services in the services catalog*.
    • Hourly rate according to modality.
    • Pre-approved quote in advance.
    • Fixed invoicing and easily absorbed monthly.
    • Annual budget administration facilitated.
    • Absence of internal bureaucracy for the approval of new demands.
    • Cumulative use of hours during the term of the contract.
    • Cumulative use of hours for bigger projects (e.g. Isosystem migration to SoftExpert Suite or the implementation of new products in new departments).
    • Possibility of adding hours during term of contract.

    Main Activities

    • Expert consultancy in new SoftExpert products.
    • Process Mapping, Automation and Measuring.
    • Remote and in person training.
    • Standard and customized Elearning.
    • Application Customizations.
    • Report Customizations.
    • Development of SoftExpert Analytics Analysis Panels.
    • Development of Database Scripts.
    • Integrations with other applications (ERPs and others).
    • Integration with Microsoft AD.
    • Application Performance Optimization.
    • Connector Installation.
    • Pre-Audit Assistance.
    • Project Management.
    • Implementation Services (Discovery, parameterizations, training, go-live).
    • Installation, recovery of installations, conversions and migrations.
    • Pre-project for Data Migration.
    • Data Migration.
    • System Acceptance Test.
    • Assistance for Support Team.
    • Application Updating.
    • Advanced Support (Application operating environment).
    • Configuration for External Access.
    • Remote System Administration (RSA).
    • Remote support for End Users (RHD).
    • Validation Kit.
    • Validation Services.
    • Protocol Execution Services.

    Main Deliverables

    • In addition to the deliverables provided in each one of the services, the customer will receive a monthly statement with their current balance of hours as well as a summary of the activities performed that month.

    Featured Resources

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    7 Capital Tools for Management Excellence

    The Management Excellence Model and its systematic use of key practices and tools.
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    More Resources
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    SoftExpert
    • Products
      • SoftExpert Suite
        • Business Process – BPM
        • Corporate Performance – CPM
        • Enterprise Asset – EAM
        • Enterprise Content – ECM
        • Environment, Health and Safety – EHSM
        • Enterprise Quality – EQM
        • Enterprise Risk – ERM
        • Environmental, Social and Corporate Governance – ESG
        • Governance, Risk and Compliance – GRC
        • Human Development – HDM
        • Innovation and Change – ICM
        • Enterprise Service – ESM
        • Product Lifecycle – PLM
        • Project and Portfolio – PPM
        • Supplier Lifecycle – SLM
      • By Industry
        • Aerospace and Defense
        • Agribusiness
        • Food & Beverage
        • Architecture, Engineering & Construction
        • Automotive
        • Financial Services
        • Education
        • Energy & Utilities
        • Medical Devices
        • Pharmaceuticals & Biotechnology
        • Chemicals
        • Mining & Metals
        • Public Sector & Associations
        • Healthcare
        • Consumer Goods
        • High-tech
        • Retail
        • Transportation & Logistics
      • By Regulation
        • BSC
        • COBIT
        • COSO
        • FDA 21 CFR Part 11
        • FDA 21 CFR Part 820
        • FSSC 22000
        • IATF 16949
        • ISO 9000
        • ISO 14000
        • ISO 27001
        • ISO 31000
        • ITIL
        • SOX
        • AS9100
        • BPMN
        • CBOK
        • GDPR
        • ISO 10015
        • ISO 13485
        • ISO 15189
        • ISO 19011
        • ISO 20000
        • ISO 22000
        • ISO 22301
        • ISO 26000
        • ISO 37001
        • ISO 45001
        • ISO 50001
        • ISO 55000
        • ISO/IEC 17025
        • ISO/TS 14253
        • OHSAS 18000
        • PMBOK
        • Six Sigma
      • By Module
        • Analytics
        • Asset
        • Audit
        • Performance
        • Document
        • FMEA
        • Kanban
        • Maintenance
        • Process
        • Action Plan
        • Project
        • Risk
        • Training
        • APQP-PPAP
        • Archive
        • Capture
        • Competence
        • Customer
        • Form
        • Inspection
        • Knowledge Base
        • Meeting
        • MSA
        • PDM
        • Portfolio
        • Protocol
        • Request
        • Requirement
        • SPC
        • Storeroom
        • Supply
        • Supplier
        • Survey
        • Time Control
        • Workflow
    • Services
      • Overview
      • Training
      • Cloud Computing
      • Consulting and Implementation
      • Customization Services
      • Integration
      • Performance Optimization
      • Service Hours Pack
      • Support
      • Validation
    • Company
      • About us
      • Contact us
      • Business Partners
        • Find a Partner
        • Strategic alliances
        • Become a Partner
        • Qualification Form
      • Careers
      • Channel of Reports
      • Events
    • Customers
    • Resources
    • News
    • Blog

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