This software serves to centralize and spread knowledge that helps provide users with fast solutions to everyday problems. With an intuitive workspace, the solution helps to efficiently capture, organize and publish knowledge, making it available to users, teams or even customers.
The software streamlines tasks such as creating knowledge bases, categories and articles, ensuring retention of knowledge and increased team productivity. SoftExpert Knowledge Base lets you ensure article security, setting permissions based on user groups, roles, departments, and more.
Articles can be created using SoftExpert Incident or SoftExpert Problem, thanks to its integration capabilities with knowledge base component.
Its robust search engine allows users to instantly find answers in the knowledge base. This saves your team the work of having to respond to simple questions and leaves them with more time to help customers with complex issues.