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    SoftExpert Knowledge Base

    Knowledge Management Solution

    Quick answers to frequently asked questions

    SoftExpert Knowledge Base

    This software serves to centralize and spread knowledge that helps provide users with fast solutions to everyday problems. With an intuitive workspace, the solution helps to efficiently capture, organize and publish knowledge, making it available to users, teams or even customers.

    The software streamlines tasks such as creating knowledge bases, categories and articles, ensuring retention of knowledge and increased team productivity. SoftExpert Knowledge Base lets you ensure article security, setting permissions based on user groups, roles, departments, and more.

    Articles can be created using SoftExpert Incident or SoftExpert Problem, thanks to its integration capabilities with knowledge base component.

    Its robust search engine allows users to instantly find answers in the knowledge base. This saves your team the work of having to respond to simple questions and leaves them with more time to help customers with complex issues.

    Screenshots

    • Self-service portals

      Self-service portals

    • Article editor

      Article editor

    • Categories and Knowledge bases

      Categories and Knowledge bases

    • Search for solutions

      Search for solutions

    Features

    • Create and organize articles that provide effective solutions to frequently asked questions.
    • Supports authoring of multi-language articles and shows content according to user preferences.
    • Manages separate knowledge bases according to subject, department, product, and more.
    • Provides its own text editor, allowing articles to be formatted according to each organization's preferences and standards.
    • Share knowledge through different self-service portals, tailored to each user profile
    • Allows articles to be shared publicly, with easy access for external users.
    • Promotes knowledge sharing through different self-service portals.
    • Keep content useful and relevant, through article review workflow, with an approval step.
    • Manages article security using controls for viewing, changing or deleting.
    • Integrates with other SoftExpert Suite components, such as SoftExpert Incident and SoftExpert Problem.

    See also

    SoftExpert Incident
    SoftExpert Problem
    SoftExpert Excellence Suite
    SoftExpert ESM
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    SoftExpert
    • Products
      • By business needs
        • Overview
        • Business Process Management – BPM
        • Corporate Performance Management – CPM
        • Enterprise Asset Management – EAM
        • Enterprise Content Management – ECM
        • Enterprise Quality Management – EQM
        • Enterprise Risk Management – ERM
        • Environmental, Social and Corporate Governance Management – ESG
        • Governance, Risk and Compliance Management – GRC
        • Human Development Management – HDM
        • Innovation and Change Management – ICM
        • Enterprise Service Management – ESM
        • Product Lifecycle Management – PLM
        • Project and Portfolio Management – PPM
        • Supplier Lifecycle Management – SLM
      • By industry
        • Overview
        • Aerospace and Defense
        • Agribusiness
        • Architecture, Engineering & Construction
        • Automotive
        • Chemicals
        • Consumer Goods
        • Education
        • Energy & Utilities
        • Financial Services
        • Food & Beverage
        • Healthcare
        • High-tech
        • Medical Devices
        • Mining & Metals
        • Pharmaceuticals & Biotechnology
        • Public Sector & Associations
        • Retail
        • Transportation & Logistics
      • By regulation
        • Overview
        • AS9100
        • BPMN
        • BSC
        • CBOK
        • CMMI
        • COBIT
        • COSO
        • FDA 21 CFR Part 11
        • FDA 21 CFR Part 820
        • FSSC 22000
        • GDPR
        • IATF 16949
        • ISO 10015
        • ISO 13485
        • ISO 14000
        • ISO 15189
        • ISO 19011
        • ISO 20000
        • ISO 22000
        • ISO 22301
        • ISO 26000
        • ISO 27001
        • ISO 31000
        • ISO 37001
        • ISO 45001
        • ISO 50001
        • ISO 55000
        • ISO 9000
        • ISO/IEC 17025
        • ISO/TS 14253
        • ITIL
        • OHSAS 18000
        • PMBOK
        • Six Sigma
        • SOX
      • All products
        • Overview
        • Action Plan
        • Analytics
        • APQP-PPAP
        • Archive
        • Asset
        • Audit
        • Calibration
        • Capture
        • Competence
        • Customer
        • Document
        • FMEA
        • Form
        • Incident
        • Inspection
        • Kanban
        • Knowledge Base
        • Maintenance
        • Meeting
        • MSA
        • PDM
        • Performance
        • Portfolio
        • Problem
        • Process
        • Project
        • Protocol
        • Request
        • Requirement
        • Risk
        • SPC
        • Storeroom
        • Supply
        • Supplier
        • Survey
        • Time Control
        • Training
        • Workflow
      • SoftExpert Excellence Suite
      • SoftExpert Excellence Suite
    • Services
      • Overview
      • Training
      • Cloud Computing
      • Consulting and Implementation
      • Customization Services
      • Integration
      • Performance Optimization
      • Service Hours Pack
      • Support
      • Validation
    • Company
      • About us
      • Contact us
      • Business Partners
        • Find a Partner
        • Strategic alliances
        • Become a Partner
        • Qualification Form
      • Careers
      • Channel of Reports
      • Events
    • Customers
      • Overview
      • Success cases
      • Testimonials
      • Video Case
    • Resources
    • News
    • Blog

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