Today, organizations depend on IT to satisfy their corporate aims, meet their business needs and deliver value to customers. For this to happen in a manageable, accountable and repeatable way, the business must ensure that high-quality IT services are provided. ITIL provides a comprehensive, consistent and coherent best practice framework for IT service management and related processes, promoting a high-quality approach to achieve business effectiveness and efficiency in IT service management.
SoftExpert offers the most advanced and comprehensive software solution for compliance management that meets the stringent needs of the ITIL standard. SoftExpert Suite helps companies adhere to the standard, while lowering the costs of compliance, maximizing success, increasing productivity and reducing risks.
-
Service catalog
-
BPMN based process
-
Incident management
-
Problem management
Main Benefits
Align IT services with business priorities and objectives.
Identify and manage IT costs, ensuring better planning of finances.
Increase productivity, efficiency and effectiveness with more reliable IT services.
Reduce financial costs with more efficient management of resources and a reduction of rework.
Manage changes effectively, facilitating implementation and monitoring, generating more consistent results.
Improve user and customer satisfaction with IT services.
Improve brand image among end customers.
Know some success stories
Featured Resources
Ebook
7 Crucial Elements in IT Service Management
Read this eBook to find out which are the elements for make your ITSM initiatives more successful.
White Paper
The role of service request management
The necessity for the business to be able to articulate what its requirements are for IT.
