Today, organizations depend on IT to satisfy their corporate aims, meet their business needs and deliver value to customers. For this to happen in a manageable, accountable and repeatable way, the business must ensure that high-quality IT services are provided. ITIL provides a comprehensive, consistent and coherent best practice framework for IT service management and related processes, promoting a high-quality approach to achieve business effectiveness and efficiency in IT service management.
SoftExpert offers the most advanced and comprehensive software solution for compliance management that meets the stringent needs of the ITIL standard. SoftExpert Excellence Suite (SE Suite) helps companies adhere to the standard, while lowering the costs of compliance, maximizing success, increasing productivity and reducing risks.
ITIL Solution
SoftExpert’s solutions enables organizations to easily meet ITIL requirements, providing resources to manage incidents, problems, processes, audits, non-conformances, KPIs, action plans, and reports, boosting organizational efficiency, reducing rework and waste.
With online collaboration capabilities, organizations and managers can communicate and be updated on the continuous improvement initiatives, involving more users, teams, offices and business units with a systematic and unified approach, turning quality guidelines into actions.
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Service catalog
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BPMN based process
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Incident management
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Problem management
Main Benefits
IT services which align better with business priorities and objectives, meaning that the business achieves more in terms of its strategic objectives.
Known and manageable IT costs, ensuring the business better plans its finances.
Increasingeased business productivity, efficiency and effectiveness, because IT services are more reliable and work better for the business users.
Financial savings from improved resource management and reduced rework.
More effective change management, enabling the business to keep pace with change and drive business change to its advantage.
Improved user and customer satisfaction with IT.
Improved end-customer perception and brand image.
Featured Resources
The role of service request management
The necessity for the business to be able to articulate what its requirements are for IT.