Today, organizations depend on IT to satisfy their corporate aims, meet their business needs and deliver value to customers. For this to happen in a manageable, accountable and repeatable way, the business must ensure that high-quality IT services are provided. ITIL provides a comprehensive, consistent and coherent best practice framework for IT service management and related processes, promoting a high-quality approach to achieve business effectiveness and efficiency in IT service management.
SoftExpert offers the most advanced and comprehensive software solution for compliance management that meets the stringent needs of the ITIL standard. SoftExpert Suite helps companies adhere to the standard, while lowering the costs of compliance, maximizing success, increasing productivity and reducing risks.
SoftExpert’s solutions enables organizations to easily meet ITIL requirements, providing resources to manage incidents, problems, processes, audits, non-conformances, KPIs, action plans, and reports, boosting organizational efficiency, reducing rework and waste.
With online collaboration capabilities, organizations and managers can communicate and be updated on the continuous improvement initiatives, involving more users, teams, offices and business units with a systematic and unified approach, turning quality guidelines into actions.
Align IT services with business priorities and objectives.
Identify and manage IT costs, ensuring better planning of finances.
Increase productivity, efficiency and effectiveness with more reliable IT services.
Reduce financial costs with more efficient management of resources and a reduction of rework.
Manage changes effectively, facilitating implementation and monitoring, generating more consistent results.
Improve user and customer satisfaction with IT services.
Improve brand image among end customers.
7 Crucial Elements in IT Service Management