Incident
Simplify the monitoring and investigation of recorded incidents by standardizing and automating deviation logs. Ensure incidents are handled appropriately and efficiently with an integrated process that monitors and manages the entire process lifecycle.
More efficiency for your routine
Incident recording and notification
Incident recording and notification
Facilitate the monitoring of deviations
Facilitate the monitoring of deviations
Assess the effectiveness of actions
Assess the effectiveness of actions
Effective communication
Effective communication
Solve problems faster by monitoring all your data with incident management software
Register incidents by workflow
Perform manual and automatic incident recording using triggers and workflows.
Standardize processes
Customize process flows for your organization's specific incident requirements.
Efficient escalation routes
Define SLAs with clear escalation routes to ensure quick and efficient resolutions of recorded incidents.
Automate processes
Easily incorporate automatic investigation processes, task assignments and reminders using workflow resources.
Configure reports
Monitor incidents with a variety of configurable reports, trend analysis and online portals.
Action management and compliance
Integrate with the Action Plan component and record corrective actions, ensuring documentation for compliance reports and audits.
Bring this solution to your company
Why do customers choose SoftExpert
Comau
Hyundai
Kley Hertz
Buschle e Lepper
Dos Pinos
Discover the solutions that are part of SoftExpert Incident
IT Service Management
Streamline IT management and boost operational efficiency with an integrated ITSM platform. Centralize incident management, automate processes, and track real-time metrics to align technology with your business goals.
Compliance with global privacy and security standards
Advanced data protection
SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.
Integrate with your ERP, CRM, Office365, and much more
Connect SoftExpert Suite to other business tools already used in your organization.
Worldwide Office Locations
Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.
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