39 item(s)
Ebook
The Management Excellence Model and its systematic use of key practices and tools.
7 Capital Tools for Management Excellence
White Paper
A better integration between the main IT frameworks and industry BPM best practices.
ITIL®, COBIT® and CMMI®: Ongoing confusion of process and function
Webinar
The most common mistakes made by organizations who are implementing ISO 27001.
Common pitfalls of ISO/IEC 27001 implementation/certification project
Ebook
Read this eBook to find out which are the elements for make your ITSM initiatives more successful.
7 Crucial Elements in IT Service Management
White Paper
The necessity for the business to be able to articulate what its requirements are for IT.
The role of service request management
Webinar
The difference between incidents and problems as well as the steps of proactively identifying and managing them.
Incident vs. Problem: How to differentiate and manage it
White Paper
How some actions play a critical role in effective IT Service Management.
ITSM and ITIL: An Art vs. a Science?
White Paper
How an effective Continuous Service Improvement Program (CSIP) will continue to provide and improve service quality to the business.
A business based assessment approach to ITIL® maturity
Webinar
The similarities and differences between the COBIT, ITIL and ISO/IEC 27002 standards, highlighting their features and applications.
Challenges faced in ITIL, Cobit and ISO/IEC 27002 application
White Paper
The primary role of value added service provisioning that increasingly assumes a business oriented perspective.
Employing ITSM in value added service provisioning
White Paper
Pertinent challenges faced by the ITSM industry dealing with this social paradigm shift.
Social ITSM: exploring challenges and benefits
Webinar
Making strategy visible in a strategy map makes it easier to communicate and drive alignment.