38 item(s)
Webinar
Advice on how to make Change Management work in the real world, and not just in theory.
How to make Change Management work in the real world
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Ebook
Some basic activities, ordered logically, to promote simple but efficient guidance for an EHS management program.
How to Improve Environmental, Health and Safety (EHS) Management
Webinar
Watch this webinar and find out what changes in the new ISO 45001, key requirements, benefits and how you can start implementing the standard.
Replacing OHSAS 18001: What do you know about ISO 45001?
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Ebook
Read this eBook that gives to you a step-by-step guide on how to efficiently design and deploy IT services in your company.
How to Implement IT Service Management that Supports Your Company’s Strategy and Objectives
Webinar
Tools and techniques to finding solutions, how to avoid common misuse of the process and how to use it for success in your organization.
Understanding Root Cause Analysis
Video
SE Problem Manager is a process-based software designed to determine the main root causes of IT, quality, safety, health, environmental, reliability or production-related problems.
Problem Management – SE Problem Manager
Video
SoftExpert Excellence Suite is the most comprehensive solution to collaboratively solve critical business excellence challenges into ...
SoftExpert Excellence Suite
Ebook
Read this eBook to find out which are the elements for make your ITSM initiatives more successful.
7 Crucial Elements in IT Service Management
Webinar
The difference between incidents and problems as well as the steps of proactively identifying and managing them.