90 item(s)
Ebook
Read this e-book and learn how you can accomplish tangible, measurable and, above all, achievable results through OKRs
Turning objectives into results: Definitive manual for implementing OKRs
Cases
The tool allowed for the continuous improvement of processes, in addition to supporting the achievement of the certification by ONA and ISO 9001 certification
Santa Rita Hospital and Maternity automates processes and earns ONA hospital certification with a SoftExpert solution
White Paper
In this paper the author shows that the two approaches come from very different backgrounds, and are designed and implemented using different processes.
The Balanced Scorecard and the Business Excellence Model
Ebook
Calibration concepts you've always wanted to know in a simple and didactic way. Learn about Accuracy, Tolerance, Verification and more
Calibration: A detailed guide to instrument accuracy and reliabilit
Ebook
Do you want to reach a high level of customer loyalty and stand out in the market? Read this eBook and perfect your satisfaction survey.
How to Measure Customer Satisfaction
Webinar
Watch this webinar and discover the reasons companies don't improve continuously and how to change this situation.
What makes improvement continuous?
Ebook
Read this eBook to get a step-by-step guide to Strategic Planning and learn more about the main elements.
Step-by-step guide to Strategic Planning
Webinar
If your company is struggling with internal CAPAs, watch this webinar and learn how to implement a good CAPA program.
Management of an Effective CAPA
Magazine
Excellence Magazine: Premium content with best practices and success stories in Management Excellence.
Excellence Magazine – Edition 1
Webinar
Watch this webinar and learn how to apply a systematic approach to planning and managing change in your organization.
How Organizations Manage Change with ISO 9001:2015
Video
SoftExpert Customer offers tools that help in achieving quality standards, such as ISO 9001, simplifying registration of customers and products, optimizing time spent, and gathering all partner information in one place.
SoftExpert Customer
White Paper
Read this article and learn how to leverage KPIs to monitor and drive change.