25 item(s)
Cases
The tool allowed for the continuous improvement of processes, in addition to supporting the achievement of the certification by ONA and ISO 9001 certification
Santa Rita Hospital and Maternity automates processes and earns ONA hospital certification with a SoftExpert solution
Video
Software for the management of the healthcare sector, promoting the efficiency of the production process and using the best practices of the market.
Healthcare
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
White Paper
Managing third party audits is important in a regulated environment, to confirm that suppliers are providing the highest quality products and services.
Managing Third Party Audits in a Regulated Environment
Cases
The Innovation Program fostered an innovative environment and boosted the company's organizational performance.
Hermes Pardini Group structures its Innovation Program with a SoftExpert solution
Ebook
Read this eBook and know ten pillars that provide support and help overcome obstacles in the journey of excellence.
How to pave the path to excellence in healthcare organizations
White Paper
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
White Paper
Learn how the SoftExpert Excellence Suite can help health industry organizations to overcome the challenges of quality and efficiency.