22 item(s)
White Paper
Learn how to identify, select, prioritize, and implement the most promising innovative ideas to drive the growth of your business.
Innovation Management: How to choose and implement the best ideas
White Paper
Read this article and discover 10 ways to successfully promote innovation in your organization, as well as practical strategies to help your company stand out in the market.
10 ways to promote innovation successfully
White Paper
Read this article to learn more about how to prepare your company for innovation, increase employee engagement and productivity, and most importantly, how to improve your business performance.
Innovation Management – Why Is It Important?
Ebook
Read this eBook and learn more about how ISO 56002 can contribute to managing innovation in your business.
ISO 56002: Innovation Management – Key questions and answers
Webinar
Watch this webinar and understand how ISO 56000 can help in managing innovation and intellectual property, while also organizing knowledge and managing ideas.
The ISO 56000 series of Innovation Management standards
Video
Drive innovation and organizational change
Innovation and Change Management – ICM
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
White Paper
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.